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“Needs renewal and updates” 3 of 5 stars
Review of The Westin San Francisco Airport

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The Westin San Francisco Airport
4.0 of 5 Hotel   |   1 Old Bayshore Highway, Millbrae, CA 94030   |  
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Breakfast for 2 Included
Ranked #6 of 7 Hotels in Millbrae
Virginia
Level Contributor
156 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Needs renewal and updates”
3 of 5 stars Reviewed December 5, 2012

Stayed here for 3 nights. Lobby is fine and it is close to running trails and water. Other than these positives the rooms are dim, feel used, and generally require upgrades/updates and maintenance. It is close to the airport and to parks which keeps it busy.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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744 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Philadelphia, PA
Level Contributor
316 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
3 of 5 stars Reviewed December 2, 2012

The hotel is fine for a quick overnight which is what you did. We needed a place to sleep in between flights. The beds are the standard heavenly bed and the bathrooms are fine. We could see the airport runways from the room but were not bothered by the noise. The restaurant is undergoing renovations so breakfast was in the banquet room and the bar is a small set up in the lobby. Short term issues. The front desk was understaffed when we arrived and the shuttle was not on shedule but since we were early in the morning it was not too much of an issue.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fort Lauderdale, Florida
Level Contributor
189 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed December 1, 2012

This is a typical Westin in terms of service, quality of room and overall experience. While nothing stands-out, nothing disappoints. For a convenient place outside of San Francisco where driving the Bay Area is needed, this is a safe, productive play to stay.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Devon
Level Contributor
65 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed November 19, 2012

We were due to fly home via New York but were scuppered because of hurricane Sandy and ended up with an unexpected stopover in San Francisco. The airline gave us a number for the cheapest hotel rates and we chose the westin at $90 per room.

The shuttle runs every 15 mins and check in was quick and professional. The room was nicely furnished although the bathroom was a little tired. The beds were comfortable but the pillows were very soft which affected my sleep. The air conditioning was really efficient which was a blessing.

We didn't check in till ten pm so didn't eat at the hotel. We did have a drink in the bar area which was nice but rather expensive.

All in all a perfectly acceptable airport hotel

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, November 20, 2012
Thank you for your review! We're delighted that you enjoyed your stay with us! I apologize that the pillows were too soft, we do however have foam pillows available at your request that are firmer. We hope to see you again!
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Seattle
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed November 19, 2012

I was given a room that I later learned was not supposed to be occupied. An unused air filter was inside the door when I opened it, peeling wall paper on the window wall but the worst part was that the room had been Ozoned-- apparently to attempt to cover someone who had smoked. It was awful. I was moved to another room that had a nonfunctioning air conditioner. Spoke to the manager on duty who attempted to offer me dinner/breakfast something to make up for the experience. I told him the only thing I wanted was to speak to the GM about the experience. I was assured I would be contacted and never was. This is not what Westin attempts to be. Look, it's a Westin and is rated dead last of the few hotels at the airport. That tells you a lot.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aspen, Colorado
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 18, 2012

I stayed here when United messed up once again. The flight attendants from United cut the registration line despite some other customer complaints. The Westin staff seemed to be fairly chummy with the United staff and did not heed any of our protests to the line cutting. The pool was nice but no easy access except through the lobby. No free Wifi. Remodeling was going on and the hotel needed a lot more. It was a bit dated. There is a nice running path along the bay but it takes some route finding to follow it very far. Overall, it was an okay hotel but certainly not worth the price.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, November 26, 2012
Greetings Mark G,

Thank you for your message. As you have mentioned, we are currently in the process of transforming our bar and restaurant, due to open late December 2012. We have also begun the process of renovating our public areas and guest rooms, such as new lobby area carpeting, scheduled registration/front desk transformation, completed next-generation Heavenly shower-head installation, and a planned guest rooms transformation in the near future. I am glad to hear that you were able to enjoy the local running path. We hope to see you during your next visit to the Bay Area.
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Hartsville, SC
Level Contributor
171 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
4 of 5 stars Reviewed November 16, 2012

The service at this hotel was one of the highest levels that I have received. I can only say good things about the staff at the hotel. From the moment that I arrived, I was professionally greeted by the staff and that level of courtesy and professionalism did not stop for the two night visit.

My wife and I were in San Francisco for a birthday weekend. We would definitely return to this hotel again.

The property itself is starting to show some age. The rooms were very clean with new linens, new bathroom fixtures and great in-room entertainment. I noticed that the carpet appeared to be a little bit aged and the hallways seemed very dark.

Room Tip: Some rooms do not have a mini bar or refrigerator. You will need to ask if you want one.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, November 23, 2012
Thank you for taking the time to review our hotel! We thrive to provide our guests with a rejuvenating escape to give you the ultimate heavenly experience! I'm delighted to let you know we have plans in the near future to transform our guest floors!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 Hotels in Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Francisco Airport 4*
Number of rooms: 393
Official Description (provided by the hotel):
Designed with your unique needs in mind, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. Less than .5 mile away from San Francisco International Airport, we offer a free shuttle to and from the airport. ... more   less 
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Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin

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