I was given a room that I later learned was not supposed to be occupied. An unused air filter was inside the door when I opened it, peeling wall paper on the window wall but the worst part was that the room had been Ozoned-- apparently to attempt to cover someone who had smoked. It was awful. I was moved to another room that had a nonfunctioning air conditioner. Spoke to the manager on duty who attempted to offer me dinner/breakfast something to make up for the experience. I told him the only thing I wanted was to speak to the GM about the experience. I was assured I would be contacted and never was. This is not what Westin attempts to be. Look, it's a Westin and is rated dead last of the few hotels at the airport. That tells you a lot.

I stayed here when United messed up once again. The flight attendants from United cut the registration line despite some other customer complaints. The Westin staff seemed to be fairly chummy with the United staff and did not heed any of our protests to the line cutting. The pool was nice but no easy access except through the lobby. No free Wifi. Remodeling was going on and the hotel needed a lot more. It was a bit dated. There is a nice running path along the bay but it takes some route finding to follow it very far. Overall, it was an okay hotel but certainly not worth the price.

The service at this hotel was one of the highest levels that I have received. I can only say good things about the staff at the hotel. From the moment that I arrived, I was professionally greeted by the staff and that level of courtesy and professionalism did not stop for the two night visit.

My wife and I were in San Francisco for a birthday weekend. We would definitely return to this hotel again.

The property itself is starting to show some age. The rooms were very clean with new linens, new bathroom fixtures and great in-room entertainment. I noticed that the carpet appeared to be a little bit aged and the hallways seemed very dark.

I chose this hotel because it was near the airport, and I had an early flight. I also chose this hotel because of the name brand: Westin. But it wasn't nearly as nice as the Westin hotels I've stayed in the past. It wasn't any more nice than a Holiday Inn Express, with regard to the amenities. I'm sort of glad that this was a business related stay, because I would be a little more disappointed had I paid my own money. I would stay here again for the location convenience, but if I was paying my own money, I would pick a less expensive property just as close to the airport.