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“Nearly felled by ozone” 1 of 5 stars
Review of The Westin San Francisco Airport

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The Westin San Francisco Airport
4.0 of 5 Hotel   |   1 Old Bayshore Highway, Millbrae, CA 94030   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #6 of 7 hotels in Millbrae
Seattle
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Nearly felled by ozone”
1 of 5 stars Reviewed November 19, 2012

I was given a room that I later learned was not supposed to be occupied. An unused air filter was inside the door when I opened it, peeling wall paper on the window wall but the worst part was that the room had been Ozoned-- apparently to attempt to cover someone who had smoked. It was awful. I was moved to another room that had a nonfunctioning air conditioner. Spoke to the manager on duty who attempted to offer me dinner/breakfast something to make up for the experience. I told him the only thing I wanted was to speak to the GM about the experience. I was assured I would be contacted and never was. This is not what Westin attempts to be. Look, it's a Westin and is rated dead last of the few hotels at the airport. That tells you a lot.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aspen, Colorado
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 18, 2012

I stayed here when United messed up once again. The flight attendants from United cut the registration line despite some other customer complaints. The Westin staff seemed to be fairly chummy with the United staff and did not heed any of our protests to the line cutting. The pool was nice but no easy access except through the lobby. No free Wifi. Remodeling was going on and the hotel needed a lot more. It was a bit dated. There is a nice running path along the bay but it takes some route finding to follow it very far. Overall, it was an okay hotel but certainly not worth the price.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, November 26, 2012
Greetings Mark G,

Thank you for your message. As you have mentioned, we are currently in the process of transforming our bar and restaurant, due to open late December 2012. We have also begun the process of renovating our public areas and guest rooms, such as new lobby area carpeting, scheduled registration/front desk transformation, completed next-generation Heavenly shower-head installation, and a planned guest rooms transformation in the near future. I am glad to hear that you were able to enjoy the local running path. We hope to see you during your next visit to the Bay Area.
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Hartsville, SC
Top Contributor
100 reviews 100 reviews
41 hotel reviews
Reviews in 60 cities Reviews in 60 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 16, 2012

The service at this hotel was one of the highest levels that I have received. I can only say good things about the staff at the hotel. From the moment that I arrived, I was professionally greeted by the staff and that level of courtesy and professionalism did not stop for the two night visit.

My wife and I were in San Francisco for a birthday weekend. We would definitely return to this hotel again.

The property itself is starting to show some age. The rooms were very clean with new linens, new bathroom fixtures and great in-room entertainment. I noticed that the carpet appeared to be a little bit aged and the hallways seemed very dark.

Room Tip: Some rooms do not have a mini bar or refrigerator. You will need to ask if you want one.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, November 23, 2012
Thank you for taking the time to review our hotel! We thrive to provide our guests with a rejuvenating escape to give you the ultimate heavenly experience! I'm delighted to let you know we have plans in the near future to transform our guest floors!
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Bowie, Maryland
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 12, 2012

I chose this hotel because it was near the airport, and I had an early flight. I also chose this hotel because of the name brand: Westin. But it wasn't nearly as nice as the Westin hotels I've stayed in the past. It wasn't any more nice than a Holiday Inn Express, with regard to the amenities. I'm sort of glad that this was a business related stay, because I would be a little more disappointed had I paid my own money. I would stay here again for the location convenience, but if I was paying my own money, I would pick a less expensive property just as close to the airport.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale
Top Contributor
105 reviews 105 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 12, 2012

If you have to over night, this hotel is an ok place to stay. The reception & lobby are fine, but the doors to each room need to be fixed. They continually slam, while the rooms are just not up to par with other Westins...

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 8, 2012

Gold member upon check in. Gold members are offered a welcome gift with each stay. This includes a choice of free Wifi, points, or a drink. Source: https://www.starwoodhotels.com/preferredguest/account/member_benefits/gold_preferred.html
Front desk attendant said that my Starwood number was on file, but made no other reference to the different tiers. When I arrived at my room, I called the operator and double checked about a welcome gift which would include free wifi. Operator said that this option is not available for Gold members. When I arrived home, I called Starwood's main number and they informed me that Gold status should be recognized not by per property but based on per stay.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 7, 2012

This hotel is conveniently located near the airport, with many others. This review is predicated upon the fact that there are several options and choices; and this is not one of the best.
A much too long wait at check in on a Tuesday afternoon, this is not acceptable at an airport catering mainly to travelers who are anxious to check in or to check out. Only one very SLOW clerk on hand.
Rooms are nothing special. Standard fare.
Indoor pool; the weather at the airport in San Francisco is actually pleasant and an outdoor pool is practical.
Paid parking
And my pet peeve, pay to use and outdated wi fi!.
When all is said and done you are paying $300 for a mediocre room, PLUS $20 for parking and another $14 for pour wi fi. You can do better.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 hotels in Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Francisco Airport 4*
Official Description (provided by the hotel):
Designed with your unique needs in mind, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. Less than .5 mile away from San Francisco International Airport, we offer a free shuttle to and from the airport. ... more   less 
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Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin

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