The service at this hotel was one of the highest levels that I have received. I can only say good things about the staff at the hotel. From the moment that I arrived, I was professionally greeted by the staff and that level of courtesy and professionalism did not stop for the two night visit.

My wife and I were in San Francisco for a birthday weekend. We would definitely return to this hotel again.

The property itself is starting to show some age. The rooms were very clean with new linens, new bathroom fixtures and great in-room entertainment. I noticed that the carpet appeared to be a little bit aged and the hallways seemed very dark.

I chose this hotel because it was near the airport, and I had an early flight. I also chose this hotel because of the name brand: Westin. But it wasn't nearly as nice as the Westin hotels I've stayed in the past. It wasn't any more nice than a Holiday Inn Express, with regard to the amenities. I'm sort of glad that this was a business related stay, because I would be a little more disappointed had I paid my own money. I would stay here again for the location convenience, but if I was paying my own money, I would pick a less expensive property just as close to the airport.

If you have to over night, this hotel is an ok place to stay. The reception & lobby are fine, but the doors to each room need to be fixed. They continually slam, while the rooms are just not up to par with other Westins...

Gold member upon check in. Gold members are offered a welcome gift with each stay. This includes a choice of free Wifi, points, or a drink. Source: https://www.starwoodhotels.com/preferredguest/account/member_benefits/gold_preferred.html
Front desk attendant said that my Starwood number was on file, but made no other reference to the different tiers. When I arrived at my room, I called the operator and double checked about a welcome gift which would include free wifi. Operator said that this option is not available for Gold members. When I arrived home, I called Starwood's main number and they informed me that Gold status should be recognized not by per property but based on per stay.