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“Erin made it happen!” 5 of 5 stars
Review of Aloft San Francisco Airport

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Aloft San Francisco Airport
3.0 of 5 Hotel   |   401 East Millbrae Avenue, Millbrae, CA 94030   |  
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Ranked #5 of 7 Hotels in Millbrae
Certificate of Excellence 2014
Santa Rosa, California, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Erin made it happen!”
5 of 5 stars Reviewed March 16, 2013

First impressions are everything...she made it perfect.

I was on back to back business trips, just returned from Dubai, hadn't slept a wink in 36 hours. Although computer was down and delayed check-in, she engaged in great conversation and helped me pick out a meal even though it was a few minutes past her shift and 2:00am!

Just what I needed...a beautiful, hassle free experience.

The rest was excellent as to be expected with SPG. Rarely do people realize the true difference maker is having a solid person in a customer relations position...Erin is the girl!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Aloft San Francisco Airport, responded to this review, March 22, 2013
Thanks for the feedback! We have shared your kudos with Erin. We're happy to hear our service met your expectations and that your 2am check-in was hassle-free. Hope to see you again soon if your travels bring you to San Francisco!
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407 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Harpswell
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 14, 2013

Easy shuttle from airport to hotel. Accommodations are clean, contemporary and welcoming.
Breakfast bar has price selections. Lobby/lounge/bar area is comfortable. Recommend printing
off $10 coupon for food if planning to buy a bar drink--nice perk

Room Tip: Hotel is quiet
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
176 reviews 176 reviews
27 hotel reviews
Reviews in 62 cities Reviews in 62 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 4, 2013 via mobile

This Starwood brand advertises itself as a "vision of W hotels," their more expensive, full service sibling. It has the hip factor of W but does away with a full service dining room and bellhops etc. There is good causal food (sandwiches and salads) at their self-serve lobby bistro, but also a full service stylish bar in the lobby for wannabe minglers. The rooms are spacious and have all the essentials including a big flat screen TV, fridge, coffee maker, AND complimentary wifi for all guests. The attractive pricing makes this an ideal stop if one arrives at SFO late or has an early morning flight. Why pay top dollar for downtown when you can enjoy a stylish spot minutes from SFO via complimentary shuttle.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathedral City, California
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2013

We chose the Aloft hotel for our last night to be near SFO. We also chose it because we like new or newly remodeled hotels. Help and information at the front desk was excellent. If you like efficiency, a clean room, a clean bathroom, a comfortable bed, a quiet hotel, it's tops. I say "not for everyone" because there's no restaurant and minimal staff at hand in the lobby area. So if you like to eat at your hotel and like or need lots of help with baggage and stuff this Aloft hotel is not for you. It's been remodeled in a retro mid-century style and that may also influence your decision to choose it (we loved the style). Like the other hotels in the area you pay for parking but getting in and out is easy if, for example, you check in then want to go out for dinner. You get a ticket with a barcode good for the length of your stay then at the in and out gates there's a barcode reader that opens the gate. Quick and efficient. Will definitely stay there again if we need to be near SFO. Thanks Aloft, a winner in my book.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 25, 2013

The front desk staff was very friendly during checkin. The room was new and one of the cleanest rooms I've stayed in recently. No random hairs in the bathroom, big fluffy towels, extremely comfortable bed. Free wifi and a decent gym makes it a good choice when needing an airport hotel. Limited food options, but can walk across the parking lot to the Westin restaurant which was recently remodeled.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Aloft San Francisco Airport, responded to this review, March 5, 2013
Thanks for commenting on your recent stay with us. We're happy to hear you enjoyed our new guest rooms and amenities. Hope to welcome you back soon!
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Northbrook, Illinois
Top Contributor
159 reviews 159 reviews
81 hotel reviews
Reviews in 69 cities Reviews in 69 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed there on business for 2 nights. Mentioned in my earlier reviews that I am not fan of airport hotels, but the price was a bit better, hotel is new, concept is cool, so I gave it a try. Some hits, some misses...
Hits: close to airport, decent value, bright colors, cheerful service, good looking lounge and rooms.
Misses: horrible heating/ air conditioning system. Needed heat for cold night, thermostat was not working properly, so heat simply shut off at night; called engineer next morning. He was helpful and fixed the problem. Except I wished I slept in cold quiet room when in the room with noisy heating unit that goes on and off with very unpleasant sound. So much for good night sleep!
Parking for $20 a night, not even disclosed properly, reduces the value appeal.
Lack of hot breakfast is simply not good or convenient when you have early conference call.
Won't stay there again. As SPG Gold Member, I will continue staying in other SPG Properties in Bay Area. It is really between 2 and 3 rating in my book.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Aloft San Francisco Airport, responded to this review, March 6, 2013
Thank you for giving us a try even though you don't prefer airport hotels. We appreciate your review and are glad you liked the Aloft style. We are working on a solution for the noise that the AC unit is making. If you choose to come back, please ask the front desk about our hot breakfast sandwich options that are available. Thanks again for writing a review!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2013 via mobile

Went up again for a game. This time stayed on 5th floor. Room was clean and service was great. Christy was again at deadly with a big smile. Wanted sushi so she suggested Naked Fish down the street, it was tasty and not expensive ( for sushi ). They had delivery but wanted the whole experience.
I had bad allergies for some reason so when I was out eating they cleaned my room top to bottom. It worked!y ride to game was early so while waiting I'm lobby christy let me charge my phone.
After game came back to a nice relaxing evening. The beds were so comply and clean.
Up the next morning with coffee. I will be back in a few months just to visit and relax.
Great place to stay close to airport and Bart!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Aloft San Francisco Airport, responded to this review, February 22, 2013
Thanks for taking the time to tell us about your stay. We're so happy to hear that you enjoyed the style and comfort of your guest room, and we're thrilled to hear you will be coming back to relax in Re:mix lounge! See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft San Francisco Airport

Address: 401 East Millbrae Avenue, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 7 Hotels in Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft San Francisco Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
Located only a half-mile from the airport, the Aloft San Francisco Airport hotel offers guests bright modern rooms with all the amenities including complimentary wireless internet access. Overnight parking is $23.00 Per night ... more   less 
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