The owner was extremely rude when we asked if our room was ready to check-in a bit early since we had to go to a wedding and was told that we could use it to change our clothes but she was NOT going to vacuum around our luggage. We waited to check-in later as we had a wedding to attend to and then received the horrible news of my husband's mother passing away and had to cancel our reservation. We were told that we would only be charged a $20.00 fee. Then on our credit card statement it appeared a $99.00 charge. What a shock! My husband left a voicemail to the owner about the charge that was never returned. Instead I received an email requesting I produce a Death Certificate to receive the refund. This is an unacceptable way to treat guests or potential guests. Amazing!!!! I don't understand how this lodge can stay in business. We will spread the word. I do not recommend!
- Official Description (provided by the hotel):
- The St. Bernard Lodge is located close to both Mount Lassen National Park and Lake Almanor. It is full of history and turn of the century decor. All rooms are country casual with knotty pine interior. The lodge is a great place for individuals, families and small groups to enjoy the outdoors and relax. ... more less
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