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“Great place for a college visit to Stanford” 5 of 5 stars
Review of BEST WESTERN PLUS Riviera

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BEST WESTERN PLUS Riviera
2.0 of 5 Motel   |   15 El Camino Real, Menlo Park, CA 94025   |  
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Ranked #5 of 8 Hotels in Menlo Park
Weatherford, United States
1 review
“Great place for a college visit to Stanford”
5 of 5 stars Reviewed October 19, 2013

We live in another state and came to Palo Alto to visit Stanford University on a college trip. We prefer to use mass transit to get around, and the Best Western Riviera was located only a half mile walk from the train/bus station for Palo Alto. It was a pleasant walk to and from the motel (with restaurant and shopping along the way) in order to get to the train/bus station (where we could catch a free shuttle to the main part of the Stanford campus or a bus/train to the airport). The complimentary breakfast was very good, with many hot and cold choices. The rooms included individual patio dining. With the area full for homecoming weekend at Stanford, this was a good choice to stay.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review, October 29, 2013
Hello Diane F,

Thanks for taking the time to tell the rest of the Trip Advisor community about your stay with us! We sincerely appreciate your feedback and are glad you enjoyed your time at our hotel. Please be sure to come back and visit us after our renovations are completed to also try out our new breakfast area and expanded menu offerings. Thank you again for your time and comments!

Best regards,

Beto Flores
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    13
    30
    19
    5
    5
See reviews for
19
7
11
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • English first
  • Any
English first
India
Top Contributor
177 reviews 177 reviews
51 hotel reviews
Reviews in 67 cities Reviews in 67 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed October 19, 2013

I have come away a fair bit disappointed from the BWPRiviera after a five night stay.

What was good:
- Internet was fast.
- Staff was good/ polite.
- the pool looked very nice and clean but i didnt get time to swim.
- It is 100m from the stanford shopping center parking and a mile from palo alto university avenue.

What didn't work:
- In 209$/night, I would expect a better sleep quality. You can hear all the traffic all the time. I moved into 217 only to request a move inwards (got 215!) which didn't help. This was my biggest grouse- thisis something the staff cannot solve.
- The breakfast was rather limited. Beverages (tea, coffee, fruit infusedwater etc), milk/cereals, waffles, frozen burger and frozen hard boiled egg. The last item was my mainstay!! Nothing was freshly made except the waffle.
- The gym is rather sparse but thats okay I guess for this range.
- Unlike other motels that have frozen food to purchase, these guys had none. The nearby restaurants (oasis) are hopeless. So getting hungry late evening here is a bad idea!!

I may stay here again the future because of nearness to office only - no other reason.

  • Stayed October 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review, October 29, 2013
Hello maddash-traveler,

Thank you for taking the time to tell the Trip Advisor community about your experience at our hotel. We appreciate all of your feedback. Unfortunately we are unable to do much about the amount of road traffic and noise on El Camino Real but we do plan on addressing the breakfast during our renovations which will include an expanded and renovated seating area and expanded breakfast offerings including fresh fruit salad and fresh baked pastries. We hope to see you again soon, thank you again for your time.

Best regards,

Beto Flores
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2013 via mobile

The Best Western in located right off the Camino Real so that when you first arrive you are not sure where to park to check in. We drove past it and had to circle around. On our second pass we had to park in the disabled space as there is no check in spot.

The room is good size but it has three issues: paper thin walls that allow the dog in the next room to annoy; a bathroom fan that is like a plane landing; and, the room sink located very, very close to the wall so you cannot stand in front of it....bizarre.

The price, $233+tax was okay, if the room did not have these issue.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review, October 29, 2013
Hello pdxpizzaboy,

Thank you for taking the time to tell other Trip Advisor users about your experience with us. We appreciate all of the feedback you've given us and plan on addressing the issues you've mentioned when we complete the remodel of all of the guest bathrooms. We hope you'll come back to visit us after our work is completed.

Best regards,

Beto Flores
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 27, 2013

They are finishing up a remodel and the rooms are very nice. New carpet, fresh everything, furniture, fixtures, etc. The wi-fi was easy to use, the breakfast had a good variety for being small. The girl at the front desk who checked us in gave us a great recommendation for dinner within walking distance. (Oasis) We were very satisfied with our stay and would definitely consider coming back.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review, October 3, 2013
Hello Kevin M,

Thank you for taking the time to tell the Trip Advisor community about your experience at our hotel! We are glad you enjoyed your stay with us and we hope you'll come back after our renovations are complete to try our new breakfast offerings and expanded eating area.

Best regards,

Beto Flores
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 4, 2013

We stayed here because we needed to be near Stanford University Medical Center. If that's why you're here then this motel is a reasonable choice. If not, you can do better. This place is right by the main road so it's noisy. Parking is tight and hard to maneuver. It generally has a worn out ambience and indeed was undergoing partial reconstruction while we were there. Not recommended.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Riviera, Front Office Manager at BEST WESTERN PLUS Riviera, responded to this review, September 26, 2013
Hello Stephen S,

Thank you for taking the time to tell other Trip Advisor users about your stay with us. We are sorry that the road noise negatively affected your stay and that you were unhappy with the parking situation. As you noted we are currently in the midst of a renovation for our guest rooms. We are looking forward to offering our guests newly decorated and refreshed rooms that are comfortable and enjoyable, along with extended breakfast seating and offerings.

Thank you again for your feedback.

Best regards,

Beto Flores
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novato, California
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 8, 2013

Best Western Riviera was a pleasant stay for a visit to Stanford. We enjoyed the proximity to the Stanford shopping center, also to visit the University the next day. It is quaint and surrounded by trees,

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review, August 20, 2013
Hello olmare,

We are glad to hear that you enjoyed your stay with us! Thanks for taking the time to share your experience with the rest of the Trip Advisor community. We hope to have you stay with us the next time you are in the area. Drop by after we've completed our renovations, we'd love to have you stay with us and experience our newly refreshed rooms and expanded breakfast offerings.

Best regards,

Beto Flores
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2013

A really nice small hotel next to the Stanford Shopping Center. Being a local to Menlo Park I know how to get around and this hotel is in a very good location for traveling around the West Bay. It is almost perfect for our needs. it has free WIFI a big up for our family. It also has free breakfast a big plus. The rooms are modern and nice with Cable TV and a big bathroom. The price was very cheap which was good. This hotel is a much better alternative to the Sheraton across and down the street. The noise and the selection of the breakfast are the only downfalls of this hotel but don't let that stop you! The Sheraton is outclassed in almost every way by this small hotel.

Room Tip: Behind the main office it is quieter so you are a little impervious to El Camino Real.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review, August 20, 2013
Hello Jacob B,

Thank you for sharing your experience at our hotel with the rest of the Trip Advisor community! We're glad you enjoyed your stay with us and we hope to have you stay with us again next time you are in the area. We are currently remodeling our rooms and would love for you to come back out and experience our refreshed rooms and expanded breakfast experience!

Best regards,

Beto Flores
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Riviera

Address: 15 El Camino Real, Menlo Park, CA 94025
Phone Number:
Location: United States > California > Menlo Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Menlo Park
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN PLUS Riviera 2*
Number of rooms: 36
Reservation Options:
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Also Known As:
Best Western Plus Riviera Hotel Menlo Park
Best Western Menlo Park
Menlo Park Best Western

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