I won't repeat the already stated positive aspects about the hotel. However, a 3 night stay left me with the impression that the food and beverage department and service needs an overhaul.
First, there is way too long a wait between ordering and receiving room service. Forty-five minutes in the morning, when one has meetings etc to attend is just not acceptable. I ordered room service a few times and this seemed standard.
Second, they got my order entirely wrong, not once but twice e.g. the eggs benedict came as something completely different. It had to be sent back and I began the wait, all over again.
Third, after complaining to the F&B team about the above, someone was meant to get back to me in "just a few minutes" but there was no follow up.
Considering the price of the hotel, and the food - where you don't get away with a room service order that is less than about $50 at base for a main, this was markedly poor.
- Official Description (provided by the hotel):
- Nestled amid 16 pristine acres in Silicon Valley, Rosewood Sand Hill® melds the rich heritage of relaxed California Ranch architecture with fragrant gardens and stunning Bay Area views of the Santa Cruz Mountains. The hotel appeals to an array of guest experiences with resort-like amenities, lush courtyard gardens and local charm. Whether relaxing in the largest guestrooms on the peninsula, indulging at Sense® spa or delighting in the freshest of fare at the Michelin-starred restaurant, Madera, guests enjoy unparalleled attention to detail and service. ... more less
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- Also Known As:
- Rosewood Sand Hill Hotel Menlo Park