The hotel was gorgeous, and the rooms we stayed in were really beautiful. Definitely one of the nicer places we've stayed.
One thing I really appreciated was how quiet the room was. Everything in the room was silent. The bathroom door opened silently, the sinks are quiet, the patio door slides open and even locks silently, the bed/chairs don't squeak, the fridge door even opens silently!
The reason I noticed and appreciated this was because we had a sleeping baby in the room, and it was a Godsend to still be able to move about and use the room without waking her up.
I'm torn on the service, though. I had one terrific experience and one very poor experience, so I guess it balances out to "ok service," but for a hotel of this level, I expect exceptional service.
TERRIFIC EXPERIENCE: this was my wife and my first time in a hotel with a baby. We have a 1 year old, which I mentioned ahead of time when we booked the room, and I asked for a crib.
Not only did we show up to find a beautiful large crib in our room, it had nice sheets, a nice plush liner, a baby bathtub in the bathroom, a diaper pale, a basket of diapers of different sizes, and some very nice baby creams and lotions! I was totally blown away.
We brought our parents with us to help with the baby since we were both there to be in a wedding, and the hotel had already set up my parents room with all the same amenities.
It was beyond the call of duty and a great start to our trip. The service in this regard really knocked my socks off.
BAD EXPERIENCE: The men of the wedding had arranged to get dressed in our tuxedos in our hotel room, and the Bride was sending the photographer to come and photograph us getting ready, toasting the groom, etc.
I called the concierge to arrange to have the room cleaned before everyone arrived so that the photos could look nice. I was told it would be no problem. I called again later to housekeeping to confirm that they were going to come and have the room ready by 1:30pm (when the photographer was arriving). I had to leave to run some errands at 1, so I called AGAIN to triple-check that the room would be ready and to let them know the room was available to be cleaned at that time. Again, no problemo. They said they'd head right over.
Well - I came back with the guys and photographer at 1:30, and no one had been there to clean the room. No one ever came until an hour later or so, but by then the photos were already in full swing.
So... not the end of the world, but the photos maybe aren't quite as nice as they could be, etc. I think it was a good thing that it was just us guys - I suspect that if it was the Bride and her girls, it might have been a much bigger deal.
Anyway - overall, we had a great stay here, and I would definitely return. The odds of needing to have your room clean by a specific time are probably very low, and in all other ways the hotel was great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.