My wife, 8-year-old daughter, and I spent three nights at the MacCallum House and were very impressed with the level of service we received. We initially booked a room in the Carriage House. The room was not huge, but there was a king bed, a futon for our daughter, and a private patio with a hot tub. It was clean and well appointed. Our only problem with the room was that the high-speed internet access did not work. We tried everything we could think of to get online and couldn’t do it. By the morning after our first night, the phone no longer worked, either. We informed the staff of this problem and were told that someone would take care of it. An hour or two later, we were told that their staff could not fix the problem and that they’d have to bring someone in to take care of it. They then offered us a room in the “Luxury Suites” building (a short walk outside of town) for the remainder of our stay at no extra charge as compensation. The room we ended up in was much larger with a foldout bed for our daughter, a huge bathroom with a Jacuzzi tub and sauna, another private patio with hot tub, and a lovely common area with newspapers, dining room, computer, etc. We felt they really went beyond what most hotels are willing to do these days to insure that we’d be happy with our stay. Apart from handling the issues with the room, the staff were friendly and accommodating. Breakfast was served each morning in the main dining room (necessitating a much-needed walk into town) and it was quite good. My only gripe was that the portions were too big compared to what I like to eat in the morning. All of the food was delicious, though. We ate supper in the MacCallum House restaurant one evening and found that to be quite good as well. It was a bit pricey, but everything was very well-prepared and service was good. (If you like such things, be sure to try the ginger-rye cocktail – it was stellar.) I would have preferred a wine list that ranged outside of California, but what they have on it is pretty good and the prices were not out of line.
And the service did not stop with the end of our stay. We got home and realized that we had left two bottles of wine in the refrigerator of our room. I e-mailed their innkeeping director to ask if the bottles could be shipped to us and to offer to pay for shipping. After a couple of days, there was no response and I was beginning to think about calling them when a package containing the wine showed up at our door. Another indicator of their willingness to insure a good experience for us.
So there’s no question for us. We were very happy with our stay at the MacCallum House and would highly recommend it to anyone looking to stay in a larger B&B in Mendocino.
- Official Description (provided by the hotel):
- We are a classic Victorian boutique hotel located in the heart of Mendocino. Situated on 2 acres of beautifully landscaped grounds the MacCallum House has a full service fine dining restaurant, casual cafe, and bar on site. We offer wedding and group services as well. Our accommodations feature a number of standard amenities including concierge services, 24 hour desk help. Our rooms have many luxury touches such as Shikai bath products,mini bars,gourmet in room coffee, robes, fireplaces, hot tubs, DVD players, Ipod docking stations, phones, and ocean views. We also provide free Wifi property wide so you can stay in touch with the rest of the world. As part of our collection of rooms we also have two vacation homes that are fully equipped and great for families. In addition our Suites property has large rooms complete with ocean views, jetted tubs, gas fireplaces, and large plasma televisions. Come discover why the MacCallum House is the most comfortable place to stay in Mendocino. ... more less
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- Also Known As:
- Maccallum House Hotel Mendocino