When I have read about or visited Bed & Breakfast Inns, one of the most noticeable differences from a regular hotel has always been the welcoming atmosphere and how the owners took pride in what they had to offer and personally made sure your stay was comfortable. Not the case at the MacCallum House Inn. I do not think we ever saw the owners - the place seemed to be run by a bunch of otherwise out of work 20-somethings. From the first encounter with the person at the desk at the main entrance, you know this is a BUSINESS. She barely looked up when I asked her about checking-in. She motioned that I needed to go upstairs. The rest of our experience was similar. There seemed to be LOTS of rules for those staying at this Inn - don't do this, don't do that (or you will be charged). Even at the breakfast, as we were seated, we were told by the hostess "You can have an entree, but any sides or beverages are extra and we are automatically adding 18% gratuity to your bill". So much for the "breakfast" part of "Bed & Breakfast" - never encountered that before! I know why they do this - they are probably afraid that since the service is terrible throughout, they would not get tips if they were not added automatically! The food at breakfast was mediocre, at best. Our room experience echos that of many other reviews on this site, although I notice that no one had the same room as we did (#3) so that says a lot about the entire place. Our room was certainly "pet-friendly" - you could smell it as soon as you entered the room. We should have asked for another room, but I had already heard another tenant complaining and they were told that there were no other rooms available. We were tired after a long drive, so we just opened the window and hoped we could sleep through the smell. The room not only smelled, but was very dusty, musty and had a very uncomfortable feeling to it. The bed was comfortable and we both slept well. In the morning, we realized that we did not have any hot water in our sink or shower - something mentioned in other reviews, so it must be a common problem. Nothing like a cold shower on a cold morning! We couldn't wait for the water to warm up because if we left the room late, we would be charged by the hour! I would NOT recommend this place to anyone. You'd be better off camping! I know I should have said something to someone about all of this while we were there and had I run into and owner or manager, or someone who even seemed to care, I would have. But, it was clear from the inhospitable manner of everyone we encountered during our stay, that our concerns would have fallen on deaf ears.
NOTE: If you have read any of my other reviews on this site, you will notice that I am usually very generous and positive about my experiences. I only took the time to write this one because it was extremely disappointing!
- Official Description (provided by the hotel):
- We are a classic Victorian boutique hotel located in the heart of Mendocino. Situated on 2 acres of beautifully landscaped grounds the MacCallum House has a full service fine dining restaurant, casual cafe, and bar on site. We offer wedding and group services as well. Our accommodations feature a number of standard amenities including concierge services, 24 hour desk help, and our rooms have many luxury touches such as Shikai bath products, gourmet in room coffee, robes, fireplaces, hot tubs, DVD players, Ipod docking stations, phones, and ocean views. We provide free wireless internet property wide so you can stay in touch with the rest of the world. As part of our collection of rooms we also have two vacation homes that are fully equipped and great for families. In addition our Suites property has beautifully remodeled rooms (2011) complete with ocean views, jetted tubs, gas fireplaces, and large plasma televisions. Come discover why the MacCallum House is the most comfortable place to stay in Mendocino. ... more less
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- Also Known As:
- Maccallum House Hotel Mendocino