No hot water both mornings of our stay. Attic suite: rooms dirty: old pretzel in corner, previous guest's dirty undergarment under one bed, huge dust bunnies under both beds, corners filthy. Furniture looks like it came from Salvation Army and Goodwill, no charm. TVs old, DVD plays black & white only, no color. Restaurant service at 2 breakfasts and 2 dinners slow, indifferent, with orders incomplete. Front desk service indifferent. Coffee and cream not refilled for 2nd morning. Given a key that did not work, had to replace it 3 times. No apologies for all the problems, but we did get a discount on the room rates at check out after listing them, but again no apology and it took some time. Extremely poorly run but expensive inn with charming exterior; F- to the management; staff seems unhappy and completely lacking any interest in the guests' experience. (Positives: plenty of towels, robes. But what good are towels when the water is cold?)
- Official Description (provided by the hotel):
- We are a classic Victorian boutique hotel located in the heart of Mendocino. Situated on 2 acres of beautifully landscaped grounds the MacCallum House has a full service fine dining restaurant, casual cafe, and bar on site. We offer wedding and group services as well. Our accommodations feature a number of standard amenities including concierge services, 24 hour desk help, and our rooms have many luxury touches such as Shikai bath products, gourmet in room coffee, robes, fireplaces, hot tubs, DVD players, Ipod docking stations, phones, and ocean views. We provide free wireless internet property wide so you can stay in touch with the rest of the world. As part of our collection of rooms we also have two vacation homes that are fully equipped and great for families. In addition our Suites property has beautifully remodeled rooms (2011) complete with ocean views, jetted tubs, gas fireplaces, and large plasma televisions. Come discover why the MacCallum House is the most comfortable place to stay in Mendocino. ... more less
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- Also Known As:
- Maccallum House Hotel Mendocino