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“Good location Great Value” 5 of 5 stars
Review of Hotel MdR-A DoubleTree by Hilton Hotel

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Hotel MdR-A DoubleTree by Hilton Hotel
3.0 of 5 Hotel   |   13480 Maxella Avenue, Marina del Rey, CA 90292 (Formerly Courtyard by Marriott)   |  
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Ranked #6 of 11 Hotels in Marina del Rey
geelong
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Good location Great Value”
5 of 5 stars Reviewed July 23, 2011

We had 3 nights at the Courtyard in May/June and we were pleasently surprised ,after a 15 hr flight from Oz we got to the hotel about 10am and the staff could not help us enough . yes sir your room is ready ,and ever so Greatfull were we,we had3 adults in 1 room and it was a very comfortable room ,Close to LAX and near enough to most things ,like Santa monica, the big plus was the Buffet Breakfast a very reasonable price , and plenty of options ,the omletes were great! Overall we would not hesitate staying here again .

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisCapps, Assistant General Manager at Hotel MdR-A DoubleTree by Hilton Hotel, responded to this review, August 3, 2011
The entire staff appreciates the opportunity to earn your business. That’s great to hear you enjoyed our breakfast buffet. Many of our guests enjoy the all you can eat breakfast that includes eggs cooked to order, potatoes, bacon and sausage, Belgian waffles, fresh fruit and yogurt, hot and cold cereals, selection of breakfast breads and pastries, all for a reasonable price. We look forward to having another opportunity to deliver excellent service the next time you are in Marina Del Rey.
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891 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Montreal, Canada
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 21, 2011

Through Priceline, paid $80 a night (breakfast not incl). Initially chose this hotel because of proximity to a wedding held at the marina's California Yacht Club. Price much lower than hotels in the marina itself. Surprised to find newly renovated room with comfortable mattress, bedding & lovely decor (although it was lacking a bathroom hook for hanging shower cap, etc. as well as magnifying mirror for my senior eyes) . Enjoyed the pool, free computer access in lobby, free parking, free shuttle several blocks away to the beach, proximity to airport yet no airplane noise, proximity to freeway (quiet as well), hotel bike rentals for fantastic day on marina & ocean bike paths, & variety of shops in malls next to hotel . Above all, staff was very helpful & courteous. A pleasant surprise!

Room Tip: Through Priceline bidding.
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisCapps, Assistant General Manager at Hotel MdR-A DoubleTree by Hilton Hotel, responded to this review, August 3, 2011
Thank you for taking the time to review our hotel. That’s great to hear you enjoyed your stay and the many amenities offered at the hotel. We have shared your kind words regarding service with all of our staff members
We tried to find a location for a hook in the new bathroom. Unfortunately, we had to sacrifice the hook when we installed the sliding bathroom door. The sliding door enabled us to remove the door that opened into the bathroom, thus allowing for more functional space. Priceline does have some great deals. The only catch with a lower rate is you never know which hotel you’re going to stay at until the end of booking the reservation. You are also locked in by not being able to modify the reservation without a penalty.
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Toronto, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 20, 2011

We stayed at Courtyard on the July long weekend and were able to get a AAA rate of $135/night (which is an AMAZING deal for the LA/beach area. The hotel is a ~20 minute drive into the Hollywood area, and about a 40 minute walk to the beach. We discovered that there is a free beach shuttle which takes you from the boardwalk at Venice Beach to about 3 blocks from the hotel. Which makes things even easier to get around! There is a mini mall near the hotel which you can do some shopping at. But mostly its a nice clean, quiet place to stay thats still accessible to everything you want to see.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictorRandall, General Manager at Hotel MdR-A DoubleTree by Hilton Hotel, responded to this review, July 21, 2011
Dear Guest,

I am delighted to hear that you had a wonderful experience at our hotel and were able to visit Venice Beach which is only 1.5 miles from the hotel. As you and many of our guests have stated, they are happy to have the shopping mall next door; there are several shops and restaurants to choose from. Next time you visit you might also want to try shopping in Santa Monica, you can catch the Santa Monica bus a ½ block from the hotel and it is only a four mile trip.
We hope you visit us again soon; we appreciate you staying with us.

Best regards,
Victor Randall
General Manager
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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 4, 2011

We stayed here for 1 week from June 26 thru July 1st. Yes, the water was off for one day, but they told us ahead of time (10 am to 3 pm), which didn't effect us at all. The room was clean, staff friendly and helpful. Parking was easy, very close to airport, safe area near restaurants and malls. Also, you can get to all attractions like Santa Monica Pier, Beverly Hills, Venice Beach, Hollywood, etc. easily.

Pool and workout facility was nice, good breakfast area. For the cost of this room for the week in LA....not a bad deal at all. I would highly recommend staying here.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictorRandall, General Manager at Hotel MdR-A DoubleTree by Hilton Hotel, responded to this review, July 19, 2011
Dear Guest,

Thank you for sharing your recent experience with us. We are pleased that you had a delightful experience. We are excited about our renovation and happy to hear that you were able to enjoy your stay and were not inconvenienced by any of the work being done.
You mentioned the shopping and restaurants within walking distance of the hotel, I hope you were able to enjoy them while you were here or put them on your list of things to do on your next visit to the area. You also mentioned our pool and workout facility, we are very proud of our pool, the shrubs and trees create an oasis setting which our guests find very relaxing. Also, part of renovation is to expand our workout facility to three times its original size, the new exercise room is scheduled to be completed by the first part of August.
I hope that you will visit again in the near future, we appreciate your business.

Best regards,
Victor Randall
General Manager
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NYC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 30, 2011

I booked this hotel for a family wedding and called several times to confirm. Not once did the staff mention that there would be NO WATER for most of my stay (from 10 am to 3 pm) -- which meant no showers and no bathroom before our cross-country flight home -- due to construction. What?! When I asked to cancel my reservation, the front desk staff, while not outrightly rude, was super unhelpful and not friendly at all. The hotel seemed like they were doing major renovations all this year -- so if you do decide to book at this hotel, watch out for water outages and other loud noises!!!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictorRandall, General Manager at Hotel MdR-A DoubleTree by Hilton Hotel, responded to this review, July 19, 2011
Dear Guest,

I apologize that you were inconvenienced during your stay with us. We are going through a full renovation of the rooms and in the process we had to reconfigure some of our plumbing which required us to turn off the water. We have scheduled the renovation work to be done between 9:00AM and 6:00PM when it is least disruptive for most of our guests, and we had to turn the water off a couple of times and we again we tried to schedule it to be off between 10:00AM and 3:00PM to be least disruptive for most of our guests. Again I apologize that you were inconvenienced by the work being done.
Regarding your comment on the unhelpfulness of the front desk staff, this has been addressed with management and the front desk staff. Our goal is to serve our guests as best we can to ensure that their stay is a great experience.
We currently have three of our five floors completely renovated with beautiful new rooms. I hope that you will visit us again when you can enjoy one of the new rooms.

Best regards,
Victor Randall,
General Manager
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1 review
2 of 5 stars Reviewed June 28, 2011

My family and I had a horrible experience here. Our room was dirty and the shower was broken. Had to ask repeatedly and management was not helpful at all. There are much better options in the area!

  • Stayed June 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictorRandall, General Manager at Hotel MdR-A DoubleTree by Hilton Hotel, responded to this review, July 18, 2011
Dear Guest,

On behalf of my staff, we are sincerely sorry you had such a disappointing experience here. There is never an excuse for our failure to respond to a guest’s request to correct a problem. Please accept our apologies that we did not provide you with the standard of service that meets your and our expectations.
We have reviewed your comments with our management team so that we may improve our service. We sincerely hope that you will consider a future stay so that we may provide you with a stay that is a great experience.

Kind regard,
Victor Randall
General Manager
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London, United Kingdom
Top Contributor
66 reviews 66 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed June 18, 2011

The hotel is well located between Santa Monica and Venice making it cheaper than each respecive area but better located for both. Great if you have a car - parking is FREE. There is a small shopping area right outside with good restaurants nearby too. Area appeared to be pretty safe but we did travel around by car.

Hotel decor is dated but didnt put me off. The room was large and comfortable with a nice LCD TV and a decent bathroom. FRee internet is a nice bonus.

The swimming pool is a perfect size too.

Hotel is currently undergoing a renovation so I expect the dated communcal areas to be improved shortly.

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisCapps, Manager at Hotel MdR-A DoubleTree by Hilton Hotel, responded to this review, June 28, 2011
Thank you for taking the time to write a review. I'm so glad you enjoyed your stay and were able to take advantage of many of the amenities we offer our guests. We’re very fortunate to be centrally located 4 miles from LAX and Santa Monica, and only 2 miles from Venice Beach.
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Additional Information about Hotel MdR-A DoubleTree by Hilton Hotel

Address: 13480 Maxella Avenue, Marina del Rey, CA 90292 (Formerly Courtyard by Marriott)
Phone Number:
Location: United States > California > Marina del Rey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Marina del Rey
#6 Family Hotel in Marina del Rey
#6 Romantic Hotel in Marina del Rey
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel MdR-A DoubleTree by Hilton Hotel 3*
Number of rooms: 277
Official Description (provided by the hotel):
Fuji Beach Cruisers Available for rental on property to enjoy the 22 mile Bike Path along the Coast; please visit the Front Desk for further details. ... more   less 
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Also Known As:
Courtyard By Marriott Los Angeles Marina Del Rey Hotel Marina Del Rey
Courtyard Marina Del Rey
Marina Del Rey Marriott
Marina Del Rey Courtyard

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