We arrived at this hotel late at night after an amazing concert, checking in somewhere between 1-2 am. We were received by an extremely warm, friendly, kind and helpful woman named Janice at the front desk.
We were extremely amazed by her awesome customer service at such a late hour, it was so pleasant to experience when we were so tired and weary from our travels.
It truly made our brief stay at this Best Western a delight to be treated so well and if I could personally give this lady a raise I would.
The room was clean and comfortable. Our only complaint was that the check-out was at noon and we wanted to sleep in a bit later.

Ultimately though, we enjoyed our stay a lot and were very impressed with how well Janice treated us last night. Customer service like hers is rare these days.

Set your bar down, it is a chain motel NOT a hotel or resort. You will not be wowed by the location and condition of this Best Western. It is not a slum but maintenance could be better, housekeeping needs to step up, and road noise is the kiss of death if you are in the the end of the property near PCH (Hwy 1.) Pluses: The nicest people in the world work here. Marina State Beach is a rock throw over the dunes - lovely place to stretch your legs and enjoy the ocean. Location makes it a good choice if you have business with CSUMB, but it's a bit of a drive into Monterey proper. If you want to save your travel budget for whiz-bang attractions and good restaurants, planning only to lie your head down after a full day this will do. But more than a couple nights here and I'd be chewing my leg off to get out of it.

I had already made my reservations when my sister checked tripadvisor. You need to update your information. Location is beautiful with two short routes to walk on the beach. The room was clean and comfortable, with all the modern, expected amenities. The staff was friendly, accommodating and helpful.

Getting right to the point -

The good:

The staff was nice. The room was clean. The location is good (not great). Easy free parking.

The Bad:

This property has not been maintained. The first thing that my wife noticed about the room was the smell (cleaning solvents & disinfectants over the smell of smoke in a "non-smoking" room). The towels should have been replaced well before they reached this point. The room was clean but had a dirty look and feel about it. The landscaping needs work.

The "complimentary continental breakfast" was offered in a cramped room that was drastically smaller than needed and had a very limited selection (and was poor quality). We gave up on it as soon as we entered the lobby.

The description "across from the Beach" is not quite accurate. The "beach" is across the road and then about a quarter of a mile through the dunes. The beach is not visible from the hotel.

The room was way overpriced.

I would not stay here again or recommend it to anyone except as a last resort.