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Holiday Inn Express Hotel & Suites - Marina: Traveler Reviews

2.5 of 5
189 Seaside Circle, Marina, CA 93933
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Holiday Inn Express Hotel & Suites - Marina
Ranked #3 of 8 hotels in Marina
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154 reviews from our community

    Trip type
Traveler rating
    43
    66
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    12
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Date Rating
Columbus, OH
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Room request not honored; otherwise a nice hotel”
4 of 5 stars Reviewed October 20, 2012

Pros:
+Convenient location (close to Hwy 1, and various stores/restaurants)
+Clean
+Comfortable bed
+They have Weight Watchers meetings on site
+Breakfast has plenty of options (bananas, sausage, pastries, coffee, cereals, yogurt, etc.)
+There is a laundry room (1 washer & 1 dryer) - machines only take quarters & price for washer depends on what you select for your load (mine cost $2.25 + $1.00 for dryer) - thankfully either the hotel or another guest had left behind some detergent & dryer sheets
+Next to Locke-Paddon park/trail
+Free, convenient parking (never had an issue finding a space)
+Fridge & microwave in room
+Heat & air (if you are not familiar with the area, many hotels do not provide air because the temperature is so mild year round)
+Housekeeping staff is great
+Denise at the front desk is awesome. I needed to print out my boarding passes and the printer was down so she let me use the computer at the counter.

Cons:
-The biggest con was that I specifically asked for a top (third) floor room, and they gave me a second floor room. When I asked about this, Lance just said, "Oh." I looked at him to see if he would try to fix it, and he said that, "maybe tomorrow we can see if one is available". Since I was then on the second floor, I had to listen to what sounded like elephants running around in the room above me every night before bed. I was never given the top floor room.
-Windows are gross! Bird poop everywhere. They desperately need to get a window cleaner.
-Weird holes in walls. It looks like they are from previous wall/art hangings that they either didn't fix (and there are ragged holes left) or they popped little plastic inserts in. Either way, it is creepy.
-Although there is AC, the unit is LOUD. I had to shut it off at night so I could sleep. (I couldn't open the windows due to the street noise being loud as well.)
-I tried 2 machines in the gym (treadmill & eliptical) but neither worked.
-One day I came back to the hotel to find that while I was gone, they had replaced the armchair that was in the room. They didn't tell me they would do this (other hotels usually call to tell you that they will be doing that sort of thing). The replacement chair was also not comfortable (the old one was!), and squeaked from the pleather when sitting in it.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ohiojettagirl about Holiday Inn Express Hotel & Suites - Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bainbridge, OH
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very clean hotel! Loved it!”
5 of 5 stars Reviewed October 12, 2012

Our family picked this hotel because it was reasonably priced, close to the Monteray Aquarium and had a free breakfast. We were so happy we found this spot! The hotel was so clean! The beds didn't have the typical old comforters, that you don't want to sit on because you don't know if they get washed. Instead the beds had very clean, white linens. The room was spotless as well as the sauna/hot tub area. The hotel felt very new like it was just built. We were also happy with the breakfast. The kids loved the pancake making machine and I enjoyed the very hot coffee. We stayed in 5 different hotels over our vacation and this was by far the best hotel overall. We missed the cookies....heard they were good too.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 245Cal245 about Holiday Inn Express Hotel & Suites - Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Really poor experience”
2 of 5 stars Reviewed October 10, 2012

Didn´t like that hotel. Staff was friendly and gave me an "upgrade".. That was a, admittedly spacious, room, but it was really noisy, I heard every slamming door in that "hotel"! The best thing at this hotel was the Walmart across the street, where I could buy some beer to stand the night!

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jens F about Holiday Inn Express Hotel & Suites - Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Marina, responded to this review
October 26, 2012
Dear Jens F,

Thank you for you review. I am glad that our staff were friendly during your stay however, I am truly sorry about the noise disturbance in your room. We try our best to ensure all guests have a great stay and undisturbed sleep. Please accept our sincere apologies for any inconvenience it may have caused you. I appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley, California
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
“Very average, but the room was clean.”
3 of 5 stars Reviewed October 7, 2012

Upon my arrival the desk clerk was nice but I had explicitly asked for a top floor room and she gave me a 1st floor room. She did fix it and give me a top floor. There was a place to park my 30' truck, which is very important.
The breakfast was fair. They use those prefab hockey puck type eggs. The coffee, both in room and in the breakfast room is terrible. The hallways looked like they hadn't been vacuumed in days.
Room was ok but the mattresses in my room really need replacing.....

Stayed October 2012, traveled on business
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Ask kernvilledaddy about Holiday Inn Express Hotel & Suites - Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Enjoyed my time”
4 of 5 stars Reviewed October 3, 2012

Wheelchair user, pleased that room accommodated all my feeds throughout my stay. Have no problem saying if I come back to that part of the world again, I'll be happy to stay there. Staff very friendly, nice touch was being offered home made cookies in reception.

  • Stayed November 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Marshalsw007 about Holiday Inn Express Hotel & Suites - Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites - Marina

Also Known As:
Holiday Inn Express Hotel And Suites - Marina
Holiday Inn Express Marina
Holiday Inn Marina
Marina Holiday Inn
Address: 189 Seaside Circle, Marina, CA 93933
Phone Number:
Region: United States > California > Marina
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Marina
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Marina, CA!We are located on the Monterey Peninsula, just minutes from Downtown Monterey, Cannery Row and Monterey's Fisherman's Wharf. Santa Cruz, Seaside & Sand City are also nearby.Close to the natural beauty of the dunes and Marina State Beach Park, this hotel offers the guest great value and proximity to the areas world-class golf, dining, and attractions. We are a short drive to the Monterey Bay Aquarium, Carmel-by-the-Sea, 17 Mile Drive, & Pacific Grove.Our beautiful hotel features complimentary Deluxe Express Start Continental Breakfast, free high-speed Internet access in all rooms, and free local phone calls. After a day of sightseeing, return to your comfortable room to relax or enjoy an invigorating work out in our fitness room or dip in our oversized hot tub. We look forward to welcoming you to our hotel very soon! ... more   less 
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