We recently booked a two day stay at the Serenity Beach Resort. The cost of our partial view room was just over $300 per night and from the start it was disappointing.
We checked in and asked to initial all the various places on the register that they want their guest to acknowledge they are aware of, such as non smoking policy, etc. One caught me by surprise, a $16 per night “environment fee” . When I asked what that was, I was told it was a resort fee. Now, resort fees are a real irritant for me. They usually are buried in the fine print and only act as a way for the hotel to sneakily raise their prices, but this one took the cake, disguised it as something it was not. Had I paid more attention to the fine print, I would not have booked a room in the first place.
Our next disappointment was when we got to the room we discovered it was a handicap accessible room. That means a bathroom large enough for someone in a wheelchair to maneuver into the shower and the toilet area. It appeared that the bathroom was larger than normal to accommodate wheelchair accessibility, thus reducing the living area of the main room, which seemed cramped.
Our “partial” ocean view could be seen if you stood on tiptoes and looked just to the right of the building in front of ours, and over the dog poop area. There was a small patio with two chairs and if you sat in the chairs you could see no view of the ocean, but you had a great view of guest’s dogs relieving themselves.
The room itself lacked certain amenities, such as night stands. Instead, on one side of the bed was a small built in shelf about 10” by 4”. There was no place to put a glass of water, cell phone or even a watch except for this tiny shelf. Likewise, the bathroom had little counter space, only a narrow ledge behind the sink.
The building we were in was 2 story. Every time the people above us ran water in the sink or took a shower, it sounded like fireworks going off. The first time I heard it, I actually went outside to try to locate the source. If that wasn’t bad enough, each time they flushed the toilet, it was like a jet engine being revved up. During the day it wasn’t too bad, but it woke us both up each time someone flushed at night.
They advertise that every room comes with a golf cart. We never were offered one. Maybe we wouldn’t have used it, but it should have at least been offered. It made us feel like we were second class visitors.
When we checked out, the clerk asked how our stay was and I expressed our disappointment. She quickly offered to remove the “environment fee” from our bill with the hope it would satisfy us. It did not.
There are other hotels in the Monterey area with ocean views for less money and more luxurious hotels for not much more. We’ll be staying somewhere else on our next trip to Monterey.
- Also Known As:
- Sanctuary Beach Hotel Marina
- Sanctuary Beach Hotel
- Sanctuary Beach Marina
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