Our stay here was a gift from a friend, who was thrilled she had found such a lovely place for us to stay. After being allowed to check in a little early by the friendly staff, we met another staff member at our car, who helped us load up his golf cart and drove us to our room. I was disappointed that our second floor ocean view deluxe jr. suite was set back so far that we could only catch glimpses of the water between the many buildings. There was a nice balcony with chairs and even binoculars, but the rainy weather made this feature unusable during our stay. The golf carts that you are required to use (you have to leave your vehicle in the parking lots by the main lobby building) looked like fun and I'll bet many enjoyed them (esp. kids!), but again, our rainy weather just made it annoying to have to run to the cart, climb onto the damp seats & zip up the vinyl sides, drive to the parking lot where our car was, pull our car out of our space, park the golf cart, all so we could simply drive our car.
Our room was lovely. With a cozy fireplace & family room, aforementioned balcony (binoculars provided by resort), a very comfy king bed and not one but two large flatscreen TV's, it was very nice. The bathroom layout was interesting - the standard bathtub and two pedestal sinks were right next to our bed, open to the sleeping area - the toilet and shower were behind a pocket door. Other than some typical neighbor noise, the resort is quiet and peaceful.
We liked the view from the bluff above the beach; several other guests were making good use of the chairs provided by the resort. Again, the rainy weather prevented us from making the most of the resort during our stay, so I feel we can't give a full experience review.
We ate at the resort's Kula Ranch restaurant for dinner and it was pretty good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 31, 2013
It seems from your review that the weather you experienced while here unfortunately had a negative impact on your stay. I really enjoyed the positive points you pointed out regarding the staff and room features. I must agree certain aspects of the resort are more easily enjoyed with less inclement weather, and unfortunately Mother Nature is the one item we cannot control. We do our best to offer solutions for those rainy days, like having covers on the golfcarts to keep out brisk wind and rain, and keeping the rooms cozy with items such as the fireplace, Kerurig coffee makers, room service, and Pay-Per-View movies. I would like to apologize for the confusion regarding the room type. We offer 3 room types. Partial view rooms offer a mostly dunes view and partial ocean view. The main confusion lies in the difference between Ocean View & Ocean Front. Our ocean views offer views of the ocean with some partial obstruction, and the Ocean Fronts are situated directly on the front line, with nothing separating you from the water except for sand and sanctuary. I am glad that you were happy with the interior of the room and hope you are able to give the resort another try in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.