Throughout our three days at Wave Hotel, we were thinking what an ideal hotel to stay in LA when you don't want to be too far from LAX and be in walking distance of a beach. So, great location and the convenience of an LAX shuttle service. But our good opinions all came unravelled on the day of check-out. That morning I enquired at the front desk whether, because of our late flight time (10.30pm) back to New Zealand, we could possibly have a late afternoon checkout as a courtesy. The desk clerk at the time checked his computer and said "should be no problem sir. Maybe we should book the shuttle for 6.45pm." We packed our bags, cleared up the room and spent most of the afternoon by the pool. At checkout, dealing with another desk clerk, we discovered that we were being charged an additional day rate. I told him that I had not agreed to any extra charge, in fact it had never been discussed. The shuttle was waiting and the clerk finally told me that "there must have been a mistake" and my credit card would only be charged for the three nights. I thanked him, but on returning to New Zealand, I soon discovered that the fourth night had been charged. I emailed both the booking service (booking.com) and the hotel explaining all the above, but the hotel refused to acknowledge any of my discussions, replying to the booking service (not me) that " it was made clear that any checkout after 6pm would incur an extra charge." This was a clearly fabricated response. No such condition was ever communicated to me. So beware. If you request a late-checkout at any hotel, be sure you know the terms of the arrangement clearly. Don't take any implied courtesy for granted.
- Official Description (provided by the hotel):
- Boutique hotel located in Manhattan Beach. Close to the Manhattan Beach Pier and Los Angeles International Airport (LAX). ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Manhattan Beach
- Manhattan Beach Holiday Inn