We stayed here because of its convenience to the airport and to LA. It's an odd location, tucked behind a gas station on the outskirts of Manhattan Beach. Given, however, that Manhattan Beach does not have any hotels on or directly off the beach its about as close as you can get.
The stay started out horrible. Paid for the more expensive room that was to have a balcony and be on the tranquil courtyard but ended up in a room that looked out to a wall and pipes. The front desk manager said they had no more rooms. The dresser door was hanging on one hinge. My bags sat down in the lobby until I finally went down and got them myself.
After a rocky start the staff did everything they could to make it better. I got a discount on the room; a bottle of wine was delivered to the room; overall the staff is wonderful and friendly; and after I responded to an e-mail survey I got a personal note from the manager offering me a free room and breakfast for my next visit.
This is an excellent example of when problems happen and you have an unhappy guest, quality customer service and attempts to make good can make all the difference. We will stay again.