I was picking my wife up from LAX after a long 15hour flight, I wanted to make sure that our room was comfortable and relaxing.
I picked the hotel because of the bathtub, but was very impressed with the staff and how friendly the night crew were. they made sure that everything was comfortable and ready for my wife and I when she arrived. They went above and beyond the call, by having the robes and slippers ready in the room. They also upgraded my room and made a lot of recommendation of place to eat. They also told me the quickest way to get to the airport and beach.
If more hotel had this kind of customer service the world would be a beautiful place. This place made us feel like we were part of their family. Thanks Belamar, see you on our next LA trip.
Andy and Yuki