Tonight I went back to your restaurant after not having eaten there for several years. What a change . . . and all for the worse!
The rice had a brownish tinge obviously from being in the rice cooker on warm way too long - we have a fancy $300 rice cooker and my rice only turns that color after being on warm for more than a day! Also the portions were way smaller - I noticed right away the macaronic scoop was made using the smaller scoop (vs. the regular ice cream scooper size in the past). The portions were adequate but not the same amount as in the past. We used to not be able to finish - today we were still hungry so I had to buy an appetizer after the meal since my son was still hungry. The worst shock was the gigantic price increase after not coming for 2-3 years. Literally the Hawaiian fried chicken was $4 more - almost a 40% increase. The Chicken Katsu was also more - but interestingly less than the Hawaiian fried chicken. It used to be more.
A month ago I went to the Loft in Torrance. I realize your restaurants are no longer affiliated but of course because they are so similar old time patrons cannot help but compare. I immediately went to their website to compare prices. Sure enough they were consistently lower in prices from your restaurant for the same menu items. Of course we will not be back and you can be sure we will let other tranferred locals about our experience.
By the way our service was friendly but very slow. The restaurant had only two waitresses when we went in (understandable when there was only one other party at 6:30 pm) but by the time we left at 7:30 there were a few more patrons and service for an additional appetizer took 20min and we had to ask the mansger for our bill since the waitresses were busy taking orders!!
It is such a shame as this used to be one of our favorite restaurants. Now I remember why we stopped going - it was slowly getting worse and worse and now it is horrible for food quality, price and service.
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