I chose this motel because of its great location and proximity to my meetings in Malibu. I called the hotel directly (the website has no on-line booking option) and was encouraged by the friendly tone of the customer service agent.
One request I made was for a late check-out on my departure day, Sunday morning. The agent said she couldn't commit at the time of booking, but that there was an automatic 1 hour grace period and that I could discuss the matter during check-in. However, I had a late arrival and the clerk on duty was unwilling to commit to a late check-out.
The room itself was attractive, but noise blasted in from all directions. In addition to relentless highway noise, the sounds of my neighbors above, below and to either side poured through the walls (and vice versa!).
The room itself lacked amenities...No coffee pot, no alarm clock, no wake-up service, minimal toiletries and a short supply of threadbare towels.
Finally on departure day, I was 15 minutes past the official check-out time (11 AM) and received a rude phone call from housekeeping demanding that I leave immediately. I looked out into the parking lot and noticed that it was nearly half-full with vehicles. Nonetheless I hastened my efforts to make sure that I would never have to see this place again except at 45 MPH from the Pacific Coast Highway.
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