So many reasons to stay away. Really. I know it's popular with a great location but if it is your quest to be treated poorly whilst paying too much for mediocre food - go for it. We have dined at Nobu before but decided to try the new location on the beach in Malibu. I can't begin to tell you how horrible an experience it was and caution anyone who is thinking of going there to go next door to Nikita for a far better dining experience - right on the same beach. Same owner and far better treatment and vibe. Okay - back to Nobu. We had a reservation for a birthday dinner and requested a table outside on the rail - knowing as always that they are coveted and we might have to wait. When we arrived early for our reservation, we were seated by a corgial but unfriendly hostess who seated us next to the doorway. We asked for a table outside and she fretted and hemmed and hawed and then told us it would be about 45 minutes. We agreed and she sent us to the lounge to wait. We went outside to the lounge area and sat down. After a few minutes a blonde hostess came to inquire why we were sitting there. We explained and she told us to "come with me - I will check you in." We told her we had already checked in and were waiting for our table. She was curt, ruder than rude and insisted that we leave that area as it was only for "the waiting list." Whatever that means. She was not only rude but demeaning and condescending. Does she realize that we are paying customers and she is a hostess at Nobu??? We travel the world and eat in many restaurants of all kinds and this is BY FAR the worst treatment we have ever received anywhere. Why risk it - go anywhere else. As many of these reviews say - there are FAR better restaurauts in the area.....Geoffrey's, Paradise Cove, Nikita next door, Malibu Seafood or even Marmalade Cafe. Not fine dining but at least you will be treated well.
Okay - so we sit at the bar and wait. And wait. Finally one of the 5 bartenders (yes 5 - shooting the breeze with each other) took our order. Mike the bartender wanted to be nice and mixed a decent drink - and we never saw him again. Oh, we saw him but he never returned to ask us if we wanted food or another drink. Seriously?
55 minutes past......I check back with the front desk. 4, count them, 4 hostesses behind the desk. No one looks at me. Finally the same sort of nice but script reading hostess tells me that we are 4th in line for a table and it may be a while. What? I inquire why parties of 2 have come in after us and been seated on the patio and she has no explanation other than reciting the "we will seat you as fast as we can" line. We left. We walked next door to Nikita. We told them why we were there without a reservation and they cound not have been nicer. We waited a few minutes, were seated and welcomed to a table on the rail on the patio, given a blanket, menus and an amazing server named Josh P. and had a wonderful relaxing evening of nice wine, good food and we were treated like they were happy we were there. I KNOW NOBU IS TRENDY, IN PEOPLE MAGAZINE, REAL CELEBRITIES AND EVEN THE KARDASHIANS GO THERE......BUT TRUST US, STAY AWAY.
If you own or manage Nobu Malibu, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.