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“Not bad” 3 of 5 stars
Review of Holiday Inn Express Madera

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Holiday Inn Express Madera
2.5 of 5 Hotel   |   2290 Marketplace Dr, Madera, CA 93637   |  
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Ranked #3 of 8 Hotels in Madera
Ellijay, Georgia
Top Contributor
95 reviews 95 reviews
29 hotel reviews
Reviews in 46 cities Reviews in 46 cities
51 helpful votes 51 helpful votes
“Not bad”
3 of 5 stars Reviewed 4 weeks ago

Room was ok. But another situation where its suppose to be non smoking and you walk in and can smell smoke. Told the front desk person and once again she just said "ok" nothing else.

Bed was not the best and not the worst.

Breakfast was great! They had a pancake machine which gave you fresh and hot pancakes. Everything else was good. The person running the breakfast area was a wonderful young lady who was a pleasure to chat with.

Overall, may go back

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Madera, responded to this review, 2 weeks ago
Dear Marine-0311-Grunt,

Thank you for your comments about your stay with us. I am pleased that you enjoyed our breakfast selections. However, I regret that the condition of the room was not 100% satisfactory. I have taken note of this and it will be addressed with management to consider for improvements.

We hope you give us another opportunity to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
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    9
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • French first
  • German first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 16, 2014

I recently spent three nights in this hotel. I found the staff to be friendly, the service was excellent and the room was spotless. My room was very large and nicely furnished. Internet access was fast and reliable. I especially liked the water pressure in the shower!

Breakfast featured both scrambled eggs and omelets, as well as pancakes, bacon, sausage and the usual breads, cereals and yogurt.

I would definitely stay here again in the future.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susie G, Manager at Holiday Inn Express Madera, responded to this review, 4 weeks ago
Dear Valued Guest,
Thank you so very much for taking the time to leave a review about your three nights at our property. I am happy that the staff was friendly and your room was large and spotless. I will be sure to share all your kind words with our staff including the breakfast bar host.
We hope to see you again soon.
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Ooltewah, Tennessee
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 13, 2014

Typical Holiday inn express quality, clean room with good beds, and great flat screen, Internet service was good. Expected the traditional great breakfast but was let down as it did not the usual egg and cheese omelets, in its place was scrambled eggs that were tasteless and dry, the gravy was also dry. Less selection for breakfast as compared to other Holiday Inn express that I have stayed in ?? Parking was good and there is a Starbucks next door !

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Madera, responded to this review, August 28, 2014
Dear dg463,

Thank you for taking the time to write us a review regarding your recent stay. We are pleased to know you liked the room accommodations you had. We're sorry our breakfast selections was not to your liking. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
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2 reviews
5 of 5 stars Reviewed August 7, 2014

When I arrived the front desk worker, sorry I can't remember her name, was so kind and helpful. The room was wonderful, clean and relaxing. Breakfast was delicious. The young lady caring for the breakfast area was very friendly and kept it clean. Everyone was friendly and helpful.

Room Tip: Room is quiet, The corner rooms are bigger, A/C was wonderful. Shopping and resturants are within o...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 14, 2014

We joined the Holiday inn rewards years ago and always stay in the groups hotels. This hotel was very clean and comfortable, check in was fast. We were told that there was going to be a outage of electricity during the night (11pm to 6am) while something was worked on and got a bit nervous that we would fry in our beds considering outside temps were well above 100 degrees. The room did stay surprisingly cool and the power came back on at 5am or so. The bed was very comfortable and the selection of pillows was great for me - one firm one soft. Water pressure in the shower was strong = considering the drought situation in the central valley was glad to see that ! The hairdryer died in my hand but a quick call to the desk brought up a lady who opened the room next door for me to use the dryer there - that was great.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 6, 2014

I had a job in the area needed a place to stay and the Holiday Inn in Madera, CA provided a good and comfortable place. The Staff are great there, they will work with you. I stayed there for over a half a year and the rooms were always clean, the cleaning people do a good job, and they do not take your personal belongings also the breakfast is good. And if anything goes wrong they will address it right away to fix it. The manager Maggie is really nice and helpful!

Room Tip: Any room is good!
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susie G, Front Office Manager at Holiday Inn Express Madera, responded to this review, July 9, 2014
Thank you for taking the time to write a review, and for all the great compliments. We are thankful that our staff was accommodating to you, they will be elated to hear the great news. The pleasure was ours to have such an awesome guest like you. We hope to see you soon and thank you again for your feedback.
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Elgin, Illinois
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 3, 2014

I particularly liked this HIE. In talking to staff, we were given tips for Yosemite and offered a treat bag for the kiddos for our hiking that day. The breakfast was very nice and kept clean and fresh. When all seats were taken, the manager obtained more tables and chairs and put them out and apologized the wait to people. The pool was nice and spread out. Staff was exceptionally friendly and helpful. Would recommend this to others heading this way.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susie G, Front Office Manager at Holiday Inn Express Madera, responded to this review, July 9, 2014
Thank you so much for taking time out of your busy day to write a review. It gave me great pleasure to read your review. We here at Holiday Inn Express in Madera strive for excellent customer service. We are so happy to hear that your stay was a great experience. Thank you for recommending our hotel to others. We all hope to see you and your family very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Madera

Address: 2290 Marketplace Dr, Madera, CA 93637
Phone Number:
Location: United States > California > Madera
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Madera
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Madera 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express and Suites Madera welcomes you! Welcome to the exceptional Holiday Inn Express Madera, CA! We are located conveniently off Highway 99 in Madera & near the gateway to Yosemite National Park. Our hotel in Madera puts you close to the Madera Wine Trail, featuring about a dozen wineries with some of the Central Valley's best vintners within close proximity. You will also find us convenient to Valley Children s Hospital-Madera, the Savemart Center, Chukchansi Resort & Casino, Table Mountain Casino, Madera Speedway, the Madera Fair Grounds, the championship winning Municipal Golf Course, the Home Depot, Starbucks, Wal-Mart & many local restaurants within close walking distance. Our 62 interior corridor guest rooms are comfortably furnished with complimentary high-speed Internet access, 2-line telephones,37 inch LG Flat Screen TV's with Direct TV most channels in HD. In-room coffee makers, ergonomic desk chairs and over-sized work desks.Join us every morning for a complimentary Express Start hot breakfast featuring our signature cinnamon rolls, and our Smart Roast coffee and our new Pancake Machine. No matter what reason brings you to Madera, this entirely smoke-free hotel will provide you a memorable stay! We look forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Express Madera Hotel Madera
Holiday Inn Madera

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