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“Excellent Customer Service” 5 of 5 stars
Review of Holiday Inn Express Madera

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Holiday Inn Express Madera
2.5 of 5 Hotel   |   2290 Marketplace Dr, Madera, CA 93637   |  
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Ranked #3 of 8 hotels in Madera
Riverside, California
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed August 3, 2012

My family and I travel to the Fresno area almost weekly. Holiday Inn Express in Madera is the only hotel that we will stay in because the customer service extends far beyond that of any other hotel, so much so that I don't even have to state my name on the phone for the staff to know who they are speaking to. We are always overly accomodated to, such as reserving a favorite room to giving advance notice of possible sell outs. The rooms have always been impeccable, staff is always courteous and foward thinking, and yes it is nice to have hot cakes ready for breakfast! This hotel has exceeded expectations of what we call "hospitality" and has been able to tailor the experience to individual needs. Not only have we recommended Holiday Inn Express in Madera to fellow colleagues and family but will continue to do so in the future to come.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susie G, Manager at Holiday Inn Express Madera, responded to this review, August 15, 2012
Dear Meredith F,
Thank you for taking the time to share your positive experiences with all TripAdvisor Reviewers I know this will help Reviewers to make a decision when booking . We appreciate you and your family and we thank you for all your recommendations. We will continue to uphold our "Hospitality Promises" to you as our Guest.
We look forward to seeing you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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42 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 20, 2012

We were tired from driving, and wanted a comfortable place to sleep. The room was nice, the bed was incredibly comfortable. Our only complaints were, they ended breakfast at 9:30 on a Sunday morning, and the coffee pot in the room was a one cup brewer, and AC did not get cold enough. Everything else was wonderful.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Express Madera, responded to this review, July 6, 2012
Thank you so much for taking time to give us a great review we really appreciate it. It is our guest feedback that continues to make us thrive for an awesome stay with us. I hope if your in the area again you would stop in. Thanks so much.
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Salinas, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 11, 2012

From the Monterey Bay Area, we wanted to stay near Fresno for a family funeral and combine it with a little recreation at Table Mountain Casino during our overnight stay. The hotel had a King room available for a super early 9:30 a.m. check-in so we could dress for the funeral service. After the service, we came back and changed for Table Mountain. After making our fun "deposit" we returned for a relaxing evening and had wonderful night's rest on their comfy beds. Room 214 was a spacious, end room that was quiet and had a convenient medium sized microwave and refrigerator. Their breakfast provided delicious pancakes made by a nifty machine, scrambled eggs, bacon, biscuits and sausage gravy, hard boiled eggs, yogurts, cereals, fruit, pastries, a selection of breads, juices, and hot morning beverages. Staff really works hard to please their guests. I thought it was a great value, very clean, and had a super location with plenty of eateries nearby. A Sonic and Subway is just behind the hotel by Home Depot on a quiet side street. Beyond those choices there are plenty of informal family restaurants really closeby that will please your tastes. The Staff even helped me find Fresno State's Farm for their seasonal summer yellow corn sale as a little side trip the next morning (3 for 99 cents for the sweetest corn ever!) The hotel is really easy to find and near the highway, (you can see the sign) but it's set back enough to not have the heavy traffic noise.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susie G, Manager at Holiday Inn Express Madera, responded to this review, June 12, 2012
I would like to Thank You for your excellent review of our property. I am so happy that we were able to make your stay as comfortable as possible under the circumstances. It is our loyal guest like you that make us strive to be the very best. We look forward to the next time you are in the area.
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High River, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2012

This was a great place to stay. The hotel was newer. The beds were wonderful after what we stayed in the night before. As we were on a road trip to the condo we rented in Palm Desert we only we staying in each hotel one night....after the previous night hotel this one was such a pleasure! It was quiet and the price was very fair.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bharat P, Manager at Holiday Inn Express Madera, responded to this review, May 9, 2012
Thank you for taking the time to let travelers know about your wonderful stay here with us. We thrive on creating a wonderful and memorable experience for all our guests. I hope if you are ever in the area you would stop by.
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El Paso, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 9, 2011

We used this hotel as our base for multiple visits to Yosemite National Park. The rooms were large and clean. The staff was very helpful and friendly. The hotel is located close to the highway and near some very good restaurants.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 15, 2011

The rooms were very spacious and clean. The whole property was very nice. Everything was very modern. The staff was friendly and even though Madera is a cow town, the location of this hotel was pretty nice as far as restaurants being near by. There is a Starbucks literally a few feet from the entrance. Overall I think this HIEXpress was very nice.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 1, 2011

We stayed here after a long day in Yosemite Park, and arrived tired out and wanting a good meal and hot shower and this place was great. Staff couldn't be nicer and the bathroom and bedroom were huge. It is a new hotel, with free internet too. The pool looked nice even though I didn't go in.
We only were in town one night but the hotel was great and breakfast is very generous.

Stayed July 2011, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Madera

Also Known As:
Holiday Inn Express Madera Hotel Madera
Holiday Inn Express Madera Hotel
Holiday Inn Madera
Madera Holiday Inn
Address: 2290 Marketplace Dr, Madera, CA 93637
Phone Number:
Location: United States > California > Madera
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Madera
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Madera 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express and Suites Madera welcomes you! Welcome to the exceptional Holiday Inn Express Madera, CA! We are located conveniently off Highway 99 in Madera & near the gateway to Yosemite National Park. Our hotel in Madera puts you close to the Madera Wine Trail, featuring about a dozen wineries with some of the Central Valley's best vintners within close proximity. You will also find us convenient to Valley Children s Hospital-Madera, the Savemart Center, Chukchansi Resort & Casino, Table Mountain Casino, Madera Speedway, the Madera Fair Grounds, the championship winning Municipal Golf Course, the Home Depot, Starbucks, Wal-Mart & many local restaurants within close walking distance. Our 62 interior corridor guest rooms are comfortably furnished with complimentary high-speed Internet access, 2-line telephones,37 inch LG Flat Screen TV's with Direct TV most channels in HD. In-room coffee makers, ergonomic desk chairs and over-sized work desks.Join us every morning for a complimentary Express Start hot breakfast featuring our signature cinnamon rolls, and our Smart Roast coffee and our new Pancake Machine. No matter what reason brings you to Madera, this entirely smoke-free hotel will provide you a memorable stay! We look forward to serving you. ... more   less 
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