My first impression of the resort was that it looked beautiful from the outside. Check in was quick and smooth, and Julie at the front desk was extremely helpful and knowledgeable. She also noticed we were celebrating a birthday, and gave us complimentary valet parking.
Our room was in the Mount Kidd Manor building, and it wasn't quite what I had expected for a Delta. I've stayed at the property in Banff numerous times, and booked in Kananaskis based on my fantastic experiences in Banff. The building, and the room were definitely a bit outdated. Our screen door was so old, and stuck, you had to pull it open with a bit of force. As well, there was no air conditioning in the room (which is my own fault for not asking). Our room was also extremely dusty. The light which was above the vanity in the washroom area had dust clumps which almost looked like they were stuck in cobwebs. When I looked underneath the vanity, there was a thick, long layer of dust where the carpet met the wall. We found a fan in the closet since there was no air conditioning, and plugged it in near the bed - once we turned it on, we could actually see the massive amounts of dust being blown around in the air. A bit gross. Aside from all of that, the bed was unbelievably comfortable!
We had dinner at Season's Steakhouse, and it was probably the highlight of our stay there! Absolutely amazing food, and amazing staff. They really knew their stuff, and were extremely accommodating to my severe food allergies.
The next morning when we went to check out, I noticed my complimentary valet parking had actually been charged to the bill, but the girl at the desk was quite fast to apologize and remove the charge. She called over to the valet, and had them grab my car for us. Once we left the hotel we drove to Canmore for some lunch, and realized once we got there that the valet had left a set of hotel master keys in one of the seats. I called the hotel and spoke to an agent, who said a manager would call me back in a few minutes. Two hours later and no one had called - which was a bit odd to me since I had a set of master keys in my hand (definitely a security problem). We called back, and asked to speak to a manager, who actually ended up being quite helpful. We drove over to the Casino near the hotel, and a valet met us there to retrieve the keys. In return, we got a $50 credit on our bill.
All in all, I don't think I would stay here again. I'd much rather stay at the property in Banff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.