First of all, let me begin by saying, this company BITES!!!! DO NOT WASTE YOUR TIME OR WORSE YOUR MONEY!!!! If I could give this company "No Stars" I would definitely do it.
As an avid whitewater rafter, I was thrilled to buy discount trips through Living Social and Groupon as I raft frequently which can get expensive. Thank God, both companies refunded my money.
Trying to contact Action was a dilemma in itself. The phone message states to send an email as the phone service is "experiencing difficulties". So, I sent an email requesting available dates to run the Middle Fork of the American River. Waited, waited and waited some more... Finally a return email two weeks later listing the dates available on the South Fork ONLY when I clearly stated we had purchased the vouchers for the Middle Fork. I emailed back and gave them the dates plus secondary dates we wanted. Waited, waited and waited some more as we watched both dates pass by with no response. Finally after three more weeks of waiting, I received an email stating they only were able to run on Wednesdays.... Nowhere in either voucher did Action relay that info. Sent a return email stating we could not run a Wednesday asking for weekend options with new dates. AGAIN NOTHING!!!! I started researching the company and could not find any indication they even had the appropriate permits/ license's to run the Middle Fork. Immediately I think, "Pirate Runs". Sent an email to Action AGAIN letting them know I was VERY unhappy with their lack of customer service in response to emails and phone calls and questioning their lack of a viable permit. Got a very snippy email back from "Dylan" stating they do have a permit, etc. Continued to research through CA Parks and Rec, Water Reclamation Board, etc. Never did find a permit....
This company has offered vouchers through Groupon, Living Social and Fox Frugal Fridays. They are understaffed, unreliable and will leave you "at the curb" without a second thought.
Do yourself a favor and find a different rafting company as there are plenty of them to choose from. Whitewater Voyages is GREAT as is OARS.
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