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“Quiet and center Los Gatos” 4 of 5 stars
Review of Toll House Hotel

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Toll House Hotel
3.5 of 5 Hotel   |   140 S. Santa Cruz Ave, Los Gatos, CA 95030   |  
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Ranked #1 of 6 hotels in Los Gatos
Apopka, Florida
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
“Quiet and center Los Gatos”
4 of 5 stars Reviewed January 30, 2014

This hotel is perfect place almost downtown LosGatos. Rooms are clean and good service. Rate is very reasonable for the area and the possibility to go have dinner by walking is very appealing!
Garage is a little journey in the basement of the hotal but free with possible pass if you get pick-up by friends.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, January 31, 2014
Dear Manue_and_JB,

Thank you for sharing feedback on your recent visit. Please come back and visit when you are back in the area. Have a wonderful day!

Best Regards,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

337 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Spanish first
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English first
Los Altos, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2014

I just wrapped up a week long sales meeting at the Toll House Hotel in Los Gatos, and it could not have gone smoother. Like all the other reviewers mentioned, every single staff member was super friendly and went above and beyond to assist our team. The food exceeded our expectations, and the catering manager handled multiple special food requests expertly, side plating for numerous special diets. The hotel event manager did a top notch job handling all our last minute room changes, and we kept the banquet room manager jumping with last minute A/V requests that he quickly responded to. We will definitely be back next year. I also want to mention, our entire sales team was able to function rental car free, with everything within easy walking distance. I personally loved my room, loved the bedding, and even managed to squeeze in a couple great late night free movies. The sales guys enjoyed the on premise bar and restaurant (maybe a little too much, thank you to the super friendly and patient bartender). Having the Apple store a stones throw away was also very convenient, and I was easily able to log in and print boarding passes at their convenient business kiosk located behind the front desk. Our guys appreciated the running trails and workout equipment. Thanks again to the front desk person who printed quick last minute maps for walking to one of our dinner destinations, and special thanks to all the wonderful guys in catering. The Toll House is lucky to have you. See you next year in January!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clara, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2014

This hotel is tucked into a corner of Los Gatos within walking distance of all of the great downtown shops. I stayed at this hotel for a business event and was very pleased to find an on-site restaurant. The staff in every aspect of this hotel is completely amazing. From check-in, to the restaurant, to setting up the meeting rooms, meal service, room cleanliness... everything! They are the best staff I have ever encountered at a hotel! The rooms are very spacious and seem to be recently updated. The AC is a bit loud, but that is typical. Just a wonderful experience all around - their best asset is their staff! I would definitely stay here again for business and most definitely return for pleasure!

Room Tip: Try to avoid a room above the lobby if you are attending for a business event, it can get a bit nois...
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

We have had several recent multi-week stays at this same hotel, and we loved it. We do not normally write reviews for hotels. But we felt so warmly welcomed and comfortable here at the hotel (and at the restaurant), that we had to write this review. We will write a separate review of the restaurant. As to the hotel: The rooms are lovely (we especially appreciated the fire place). The location is perfect. And the staff made us feel genuinely appreciated - they really cared about our experience and it showed. I cannot say enough good things about this hotel. We are grateful that they made us feel so at home.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citrus Heights, California
1 review
5 of 5 stars Reviewed January 20, 2014

This Hotel was chosen for a 50th anniversary party, from the time we checked in to the time we left we found this Hotel to be a wonderful experience and even though we had trouble with our door it was fixed very quickly and evn though they didnot have enough carts to take our baggage down at checkout our assistant David was right there to physically help us. I lived in San Jose for most my life and never stayed at the Toll House, we will be back. Wonderful staff and the Facility is Beautiful. I wanted to also mention during the Party our Bar Tender Doug was very polite and courteous and Jennifer the coordinator of the event was terrific. Love the Toll House...5 stars!

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilroy, California
1 review
5 of 5 stars Reviewed January 14, 2014

Had a chance to squeeze in one day in Los Gatos at The Toll House and had a wonderful time. The stay was very comfortable and the service from the staff and especially the manager Abel was top notch. We will definately stay there again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburg, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2014

My husband & I stayed overnight Christmas Eve while celebrating Christmas with family and friends. The Toll House Hotel is a great hotel to stay in when visiting Los Gatos/Silicon Valley. We reserved the hotel through tripadvisor via Hotel.com. From the beginning when we checked -in to the end when we checked out the service was great , our room was cozy the pillows were awesome. On Christmas morning we had breakfast in the hotel restaurant and the service was excellent the staff was smiling and the food was very good. I recommend this hotel to anyone whether you are staying for business or pleasure.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, January 14, 2014
Dear Tuluce52,

Hope you are having a wonderful start to the new year. Thank you for taking the time to share about your recent experience. I am very pleased to hear that you had a memorable time from start to finish. Your kind words go a long way with our staff. Come back to visit us again soon!

Sincerely,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Toll House Hotel

Address: 140 S. Santa Cruz Ave, Los Gatos, CA 95030
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Los Gatos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Toll House Hotel 3.5*
Official Description (provided by the hotel):
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest’s individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Just off the lobby is Three Degrees Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection

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