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“wonderful stay and wonderful service” 5 of 5 stars
Review of Toll House Hotel

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Toll House Hotel
3.5 of 5 Hotel   |   140 S. Santa Cruz Ave, Los Gatos, CA 95030   |  
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Ranked #3 of 6 Hotels in Los Gatos
Gilroy, California
1 review
“wonderful stay and wonderful service”
5 of 5 stars Reviewed January 14, 2014

Had a chance to squeeze in one day in Los Gatos at The Toll House and had a wonderful time. The stay was very comfortable and the service from the staff and especially the manager Abel was top notch. We will definately stay there again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
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  • English first
  • German first
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  • Any
English first
Pittsburg, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2014

My husband & I stayed overnight Christmas Eve while celebrating Christmas with family and friends. The Toll House Hotel is a great hotel to stay in when visiting Los Gatos/Silicon Valley. We reserved the hotel through tripadvisor via Hotel.com. From the beginning when we checked -in to the end when we checked out the service was great , our room was cozy the pillows were awesome. On Christmas morning we had breakfast in the hotel restaurant and the service was excellent the staff was smiling and the food was very good. I recommend this hotel to anyone whether you are staying for business or pleasure.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, January 14, 2014
Dear Tuluce52,

Hope you are having a wonderful start to the new year. Thank you for taking the time to share about your recent experience. I am very pleased to hear that you had a memorable time from start to finish. Your kind words go a long way with our staff. Come back to visit us again soon!

Sincerely,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
5 of 5 stars Reviewed January 10, 2014

I hosted a birthday brunch event at the Tollhouse Hotel in Los Gatos, CA. Although I did not overnight at the hotel (as I am a local) my rating of this place is based on the overall look/feel of the hotel, the staff & food/beverage service.
Jennifer was wonderful in coordinating the event and although she was off on the day of-she assured me that I would be in good hands. Day of, Cruz along with Alex were there with smiles on their faces and took very well care of me and my guests. Truly, I could not have asked for anything more. What an awesome team!! My guests loved the food and complimented the look & cleanliness of the venue as well. Thank you Tollhouse for helping to make my day extra special!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, January 14, 2014
Dear CJPatz,

Happy Birthday! Thank you so much for using our hotel for such a special event. We were all very excited and energized by your great review, so thank you on behalf of the entire staff. Hope to see you soon, maybe for that staycation that Im sure you deserve. Have a wonderful day.

Yours in hospitality,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
Top Contributor
80 reviews 80 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 8, 2014

Toll House Hotel is a good choice for stays in Los Gatos, which in turn is a good base for visits to Silicon Valley, with prices more reasonable than in towns like Mountain View, San Jose or Cupertino, but easy access to all of those. The hotel is modern and rooms are well-furnished, and it's a short walk to excellent restaurants and wine bars in the main shopping area of Los Gatos. If you are there on a weekend, don't miss the terrific farm market which is just across the plaze from the hotel. Everything from locally-grown orchids, grapes, locally-produced hummous and cheese, and even a person hand-sharpening knives. I went back to the room to get my camera just to capture some of the wonderful colors of this market.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 6, 2014

My husband recently booked a romantic stay at Tollhouse. First the location in quaint Los Gatos is so refreshing from busy Silicon Valley. Our room was comfortable,clean and charming. Abel the Front Dest Manager was excellent in printing out our boarding passes for our trip to Italy! It took so much stress out of our morning. We enjoyed a lovely breakfast in the hotel dining room while the details of our check in were looked after by Able. The personal service at Tollhouse is to be commended.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
1 review
5 of 5 stars Reviewed January 3, 2014

Over the years I have stayed at the Toll House in Los Gatos. It has been an especially pleasant experience due to the great staff. I really appreciate the friendly daily greetings by Pam upon entering the hotel restaurant. And, Oscar's excellent table service also makes for a superb dining experience.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 2, 2014

Toll House is a very nice hotel for either business or pleasure travellers. The rooms are spacious, clean and nicely updated. There is free wifi, parking, cable TV and you can even check out various DVDs. Our room had a patio which overlooked the courtyard. The staff were quite friendly and helpful and will even give you cookies on request. My only small complaint is that the heater in the room (it was chilly at night when we were there) made strange rumbling noises at time, but the temperature was comfortable so that was OK.

Downtown Los Gatos is not large, but the hotel has a good location close to shops, restaurants, and the town plaza. My wife grew up in Los Gatos and liked the location and had lots of fun reliving her childhood as we strolled thru the town.

We got a good rate of about $120/night on Expedia which seemed very reasonable. The rack rate was closer to $300, which seemed too high, though.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Toll House Hotel

Address: 140 S. Santa Cruz Ave, Los Gatos, CA 95030
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Los Gatos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Toll House Hotel 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest’s individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Just off the lobby is Three Degrees Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection

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