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“Lovely Los Gatos” 4 of 5 stars
Review of Toll House Hotel

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Toll House Hotel
3.5 of 5 Hotel   |   140 S. Santa Cruz Ave, Los Gatos, CA 95030   |  
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Ranked #1 of 6 Hotels in Los Gatos
Peoria, Illinois
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Lovely Los Gatos”
4 of 5 stars Reviewed August 21, 2013

We stayed 3 nights at the Toll House. Everyone was extremely friendly and accommodating. The room was very clean and comfortable. As in many hotels, the lighting could have been better for reading in bed and, unfortunately, the air-conditioner was very noisy. The bathroom was spacious and the shower was very nice. However, even though we stayed for three nights, the bathroom amenities were not replenished. I'm sure that would have been rectified with a phone call. The location couldn't have been better. Very near wonderful shops, restaurants and coffee shops. A great city for strolling and people/dog watching! Loved it.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, August 22, 2013
Dear JandR78,

Thank you for taking the time to leave us your feedback on your recent stay with us. All of your comments have been very well received and have been reviewed as a team to make any improvements we can to be better. Thank you again for choosing us and we hope to see you again soon. Have a great weekend!!

Best Regards,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Bay Area
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

We thought we would visit the Toll House Hotel again for a nice romantic visit. OMG! The staff here is absolutely FIVE stars from beginning to end. Abel and crew are just doing an amazing job taking care of their guests. There isn't a better hotel in the area with this much charm and personal touch. It just gets better and better.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, August 20, 2013
Dear Mdye911,

Thank you for taking the time to leave such energizing and exciting feedback on your recent visit to Toll House. This truely makes our day and encourages us to keep on doing what we love to do, take care of you as our guest! You are our inspiration, and we cant wait till the next time you visit us again. Enjoy the rest of your summer!

Yours in hospitality,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Connecticut
Top Contributor
300 reviews 300 reviews
47 hotel reviews
Reviews in 108 cities Reviews in 108 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed August 18, 2013

The Toll House has its own aura. Public spaces are very attractive and rooms are just fine, though some overlook noisy neighboring hardware store. Service is as expected. Restaurant is good and has entertainment some nights. Easy walk of a few blocks into the charming town.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, August 20, 2013
Dear CTManny,

Thank you for taking the time to leave us a review on our recent stay. Im glad you found the Toll House to be of your liking, and hope you visit us again should your travels bring you to this area. Thank you again for being our guest.

Best Regards,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 18, 2013

My partner and I stayed to enjoy one last quiet weekend getaway before the "hustle and bustle" of our upcoming wedding. Emily and the staff ensured that we had a good weekend by advising us of nearby restaurants and of a nearby short hike. Emily's sincerity was extended to even after our return home, when we received a charming greeting card wishing us well on our upcoming wedding. Thank you for such a memorable and wonderful stay.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, August 20, 2013
Dear CynthiaAndLora,

Congratulations on your wedding! I am very pleased to hear your experience at the Toll House was one to be remembered. Thank you so much for highlighting Emily's genuine sincerity, as nothing is more refreshing to us then to see reviews like this. We truely have a special team of service professionals that are dedicated to providing a geniuine, personalized experience to all of our guests. Thank you for your inspiration and wonderful comments!

Yours in hospitality,

Abel Veloz
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Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2013

I really like this hotel even though as the title says, it is a bit of a drive if you are visiting for work and like me, most of it is in Santa Clara, Sunnyvale or even San Jose.

That said, I really like this hotel. Free parking, comfortable rooms and best of all, plenty of dining choices within walking distance. The last time I stayed here, I took a short walk along main street taking in the concert in the park and the nice view while I pondered my dinner choices. It made for a relaxing end to a long day.

I usually find that the morning drive in to work is easy for me because I am up early partly due to the time zone difference. At that hour, the drive is not too bad. The drive back to the hotel is the problem because I am tired and there is really no respite from the traffic until about 7 pm.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidson, North Carolina, United States
1 review
5 of 5 stars Reviewed August 7, 2013

This place has one of the best restaurants of any hotel I have stayed and the king size bed was very comfortable. The room was in great shape with plenty of lighting and it had a private balcony and it is situated at the base of the Santa Cruz mountains so the view was nice. The other cool thing is that you are right by downtown Los Gatos which has some good restaurants and coffee shops. Be sure to stop by and say hello to Pam who was always helpful and very friendly. Even though it is a 20-30 minute drive to my company in Cupertino I love staying here; In fact, I will be arriving at the Toll House this Saturday :)!!

Room Tip: My room was in the corner of the top floor so I did not hear too much of the courtyard noise during...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, August 9, 2013
Dear TastyTrade,

Happy Friday! Thank you so much for leaving us some great 5 star feedback on your recent stay. We are certainly excited to hear that you enjoy everything about our hotel and will be returning this weekend. Thank you for being a loyal guest!

Yours in hospitality,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monte Sereno, California
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 3, 2013

I lived in Los Gatos for 20 years, moved recently and had to return for a few appointments. The location of the Toll House is the best in town so I called to make a reservation for two nights only to discover that there was a three night minimum during the week which was a bit annoying. I then made a reservation at Hotel Los Gatos but realized that two nights there was as much as three at the Toll House so I succumbed and went back to the Toll House. CONS: 3 night minimum. No pool and the the athletic club they have an agreement with is not the nicest in town. The building is tired and the old shows through. The screen door on the patio came off in my hands. The hallway and elevator had a bad odor. There was no furniture on the balcony (but they brought some up immediately when I brought it to their attention). The wall AC chugged along almost keeping the room cool. PROS: Location, location, location. Delightful and responsive staff. Nicely remodeled and clean rooms with quality bedding. Easy parking (big advantage in LG!). Location, location, location. In spite of the few building issues it's still the best place to stay in LG. And while you're there don't miss the molten chocolate cake at Willow Street Pizza right next door!

Room Tip: A room on the courtyard would be nice and quiet (unless a business event is going on there). Rooms o...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Toll House Hotel

Address: 140 S. Santa Cruz Ave, Los Gatos, CA 95030
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Los Gatos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Toll House Hotel 3.5*
Official Description (provided by the hotel):
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest’s individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Just off the lobby is Three Degrees Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection

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