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“Excellent Customer Service” 4 of 5 stars
Review of Toll House Hotel

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Toll House Hotel
3.5 of 5 Hotel   |   140 S. Santa Cruz Ave, Los Gatos, CA 95030   |  
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Ranked #1 of 6 hotels in Los Gatos
Maple Valley, Washington, United States
1 review
“Excellent Customer Service”
4 of 5 stars Reviewed June 22, 2013

I had the opportunity to attend multiple company offsite meetings at the Toll House Hotel in Los Gatos. In each case, we had over 20 attendees with breakfast, lunch and snacks. The staff was so helpful and friendly. Especially the Banquet Captain, Cruz Monarca. He was very attentive and accommodating to our needs and always with a smile. I would recommend this hotel for business or pleasure, especially for international travelers as the location is great and very convenient.

Room Tip: Request a refurbished room and away from elevator.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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  • German first
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English first
San Francisco, California
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 21, 2013

Our time at the Toll House Hotel was very pleasant. We stayed with a large wedding party, and found the accommodations to be very pleasant. The staff was friendly and helpful and very accommodating with our festive group. The rooms were clean, modern, with the most comfortable pillow I've ever had.

Located right in the center of town, a great place to stay.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, June 23, 2013
Cristina M,

Thank you for being our guest and providing us with some feedback on your recent stay. I am very happy to hear that you were pleased with your accomodations and the staff and especially that you found our pillows to be the most comfortable that you ever had! Dont wait for the next wedding to have a reason to come back and stay with us. Have an amazing summer!

Yours in hospitality,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 19, 2013

Three years ago I began regular business trips to the area. I first stayed at Toll House Hotel and had such a good experience that I have continued to return to Toll House with each visit. The rooms are clean and comfortable. I am a big breakfast eater and was pleasantly surprised at the wide selection on the menu. Best of all was the restaurant help Pam and Oscar. They are always cheerful and attentive to the customer's needs. If I were to live in the area, without a doubt I would have them in my close circle of friends. Try it out. You won't be disappointed.

Room Tip: I have stayed an many different rooms over the past 3 years. All have been quiet and comfortable.
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Green Features: Hotel recycles trash... a plus. I am not sure of the local regulations regarding environmental issues.
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Abel V, Front Office Manager at Toll House Hotel, responded to this review, June 23, 2013
Dear Mike H,

Thank you very much for taking the time to share your experience. We truley appreciate your loyalty to our hotel and we all look forward to your next visit with us. Have a wonderful day!

Best Regards,

Abel Veloz
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Arlington, Virginia
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 17, 2013

My wife and I stayed here one night for a friend's wedding, and found this to be a nice option in Los Gatos. Very well located, just a short walk to many of the restaurants and sites in town. The rooms appear to have been recently updated, and feature nice finishes (in bathroom) along with modern furniture and a LCD tv. While we had a small balcony overlooking the courtyard, the room was quite small - comparable to the size of a room you would see in a downtown hotel in a major city. If we are ever in the Los Gatos area again, we would certainly consider coming back.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
120 reviews 120 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 12, 2013

The Toll House Hotel is a typical example of what I've come to expect from California lodging. It's clean, simple and elegant, It's decorated in that airy West Coast sensitivity that I find very restful. The staff was, for the most part, excellent and the hotel was clean, comfortable and quiet. The hotel is located in downtown Los Gatos, and everything is an easy walk. I just wish I'd been here on vacation instead of for business. There's a lot to this hotel that I never had a chance to enjoy.

I just wish they'd been a little more flexible with the late check out.

Room Tip: some rooms have a patio that leads directly to the pool deck.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mattituck, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 11, 2013

We had a large group traveling from out of state for a wedding. The location was quiet with night-life within walking distance; the rooms were sparkling clean with very comfortable beds and pillows. Three Degrees restaurant provided delicious, fresh tasting meals both in the dining room and room service. The staff was polite, friendly and obliging, particularly the hostess, Pam, who gave us "heads-ups" and recommendations for the remainder of our trip up and down the coast. We will definitely be returning!

Room Tip: Our room was small, but with so much to do it was perfect for sleeping, eating and meeting. If we we...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this review, June 12, 2013
Dear 5CranBerries'

On behalf of the entire team at the Toll House, we would like to thank you for being our guest and leaving us such a positive review. We would be delighted to have you return as our guest in the near future. Thank you again and have a great day!

Best Regards,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Top Contributor
525 reviews 525 reviews
95 hotel reviews
Reviews in 153 cities Reviews in 153 cities
358 helpful votes 358 helpful votes
4 of 5 stars Reviewed June 4, 2013

If you enjoy walking around a downtown area, then I highly recommend staying at the Toll House. Also it had to be one of the quietest hotels we've ever stayed at. Parking is easy with their ground level garage. Would definitely stay again.

Room Tip: Not sure the "mountain view" rooms are worth the extra charge. Not much of a view to the...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Toll House Hotel

Address: 140 S. Santa Cruz Ave, Los Gatos, CA 95030
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Los Gatos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Toll House Hotel 3.5*
Official Description (provided by the hotel):
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest’s individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Just off the lobby is Three Degrees Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection

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