We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outstanding customer service” 5 of 5 stars
Review of Hotel Los Gatos

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save
You added Hotel Los Gatos to your Saves list
Hotel Los Gatos
4.0 of 5 Hotel   |   210 East Main Street, Los Gatos, CA 95030   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #2 of 6 Hotels in Los Gatos
Certificate of Excellence 2014
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Outstanding customer service”
5 of 5 stars Reviewed September 22, 2013 via mobile

Zak, Ann, Erik,Scott and all the other employees at Hotel Los Gatos provided outstanding customer focus! A great hotel!

The staff not only answered any question we had but went the next mile, asking how they could help get us where we wanted to go...very thorough, excellent attention to detail. Room was comfortable with a lovely balcony. And a very nice view from the balcony. The restaurant looked very nice, but we only ate breakfast there. Very reasonable rate for breakfast.

Fitness center in close proximity! Very walkable community as well. Lunch at steamers grill was fantastic.

Highly recommend Hotel Los Gatos!! Will stay here again when our travels return us to this area!



Thank you to the staff!

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, September 24, 2013
Dear Jbr C:

Thank you so much for taking time out of your day to share your feedback on your recent stay at Hotel Los Gatos & Spa. Best way to kick off the day!!! We are forever grateful for your kind words and encouragement. We hope to see you again in the near future.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

289 reviews from our community

Traveler rating
    182
    66
    24
    10
    7
See reviews for
43
111
11
73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
portlnd
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2013

We just left after spending almost a week at the Hotel Los Gatos and I can't wait to get back. We have been in grand hotels all over the world but this place is a jewel. Everything about it is first class. The hotel itself, the decor, the location, the staff, I simply can't praise it enough. It has a Greek motive and every piece of furniture is something I would be proud to have in my house. It's like being in a ritzy, ritzy home. Special kudos to Ryan, the breakfast host. He, like the rest of the staff, goes out of his way to make you feel appreciated.

Room Tip: Choose a room with a balcony.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, September 5, 2013
Dear bkk4now:

Thank you so much for taking time out of your day to share your feedback on your recent experience at Hotel Los Gatos. We cannot thank you enough for such a wonderful review. Please come back to stay with us. All the best to you.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sparks, Nevada
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 21, 2013

What a wonderful and delightful place to stay and within walking distance to so much. The staff are very friendly and the ambience remarkable! We stayed in room 146, the Paloma Suite which had a beautiful living/dining area with fireplace, large bedroom with fireplace, and very large bathroom with separate shower stall and deep/long spa tub! The overall atmosphere was very elegant. There was a small balcony with two comfy chairs and a small table off of the living area.
Although we were only there for one night we were very impressed and will definitely stay again when visiting family in the area.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, September 5, 2013
Dear N2tiques4me:

Thank you so much for taking time out of your day to share your recent experience at Hotel Los Gatos. We appreciate your feedback. We hope to see you again in the near future.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Top Contributor
165 reviews 165 reviews
28 hotel reviews
Reviews in 57 cities Reviews in 57 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed August 18, 2013

I was surprised to find a wonderful, perfect place to get away for a night or two so close to where I live in the San Francisco area. The Hotel Los Gatos is in the main downtown area of Los Gatos only a block or so from restaurants and shops. The hotel is gorgeous, a true Spanish or Tuscan villa with all amenities. We had a suite that had a separate living room area and every piece of furniture and every color scheme was so beautiful that I felt I could just move in.

There's a lovely small pool in the courtyard area and there was outdoor music on this Sat. night. The lobby is a huge area that also felt like part of grand villa. The people are nice and they have been schooled in making you feel very special and welcome. I can't wait to go back again.

Room Tip: We had room #248. There are many suites exactly like this one, and I think it is worth the extra mon...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, August 19, 2013
Dear tapestries:

Thank you so much for taking time to share your feedback on your recent stay at Hotel Los Gatos. We would be delighted to be your local getaway! We are grateful for your kind message. We hope to see you again in the near future. Enjoy your day.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2013 via mobile

We stayed for one night with a great experience! We booked late and arrived late. The hotel has a beautiful setting, friendly staff and good atmosphere. The room was very very nice with a rustic and mexican feeling and we got to spend the whole afternoon by the pool after check-out. It felt very luxuries!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, August 19, 2013
Dear Mikaelfanny:

Thank you so much for taking time out of your day to share your feedback on your recent stay at Hotel Los Gatos. On behalf of the entire staff we are grateful for your comments. We hope to see you again in the near future. Enjoy the day.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Creek, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 16, 2013

We stayed here for four days in August, 2013. The service was great, the people friendly and accommodating. the rooms were clean, attractive and well maintained and the hotel was just on the edge of town, so walking distance from everything. In addition, the hotel's restaurant was awesome. Dio Deka, while having slipped just the tiniest notch from their Michelin star perch, served great food and was one of the highlights of our stay. Make a reservation, bring your wallet and leave your budget at home. We'll be back.

Room Tip: Our room faced the lovely courtyard and pool. This is an "adult" hotel and while there wer...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, September 5, 2013
Dear AZTraveler214:

Thank you so much for taking time to share your experience on Trip Advisor. We appreciate your feedback and hope to see you again in the near future.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, Usa
1 review
5 of 5 stars Reviewed August 6, 2013

My husband and I spent 6 nights at Hotel Los Gatos and can't say enough great things about it. The size of the hotel (71 rooms) is just perfect. The old-world style of decor is beautiful. But we were MOST impressed with the friendliness and efficiency of the staff. Everyone was wonderfully service-focused and there really wasn't a single negative experience throughout our stay. So would HIGHLY recommend this hotel. The only suggestion we'd have is that if you need a bit more room to spread out, book a junior suite. We had a regular king room, but wish we had just a bit more space. Overall, fantastic experience! We will definitely stay there again in the future.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, August 8, 2013
Dear PJ:

We cannot thank you enough for your wonderful review!!! We hope to see you again in the near future. Enjoy the rest of your Summer. Thanks again!
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hotel Los Gatos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Los Gatos

Address: 210 East Main Street, Los Gatos, CA 95030
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Los Gatos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Los Gatos 4*
Number of rooms: 71
Official Description (provided by the hotel):
Mediterranean sophistication blends with California charm to create a hotel reminiscent of a private villa. Hotel Los Gatos is nestled in historic downtown Los Gatos at the base of the Santa Cruz Mountains and a short drive from hyper-paced Silicon Valley and the soothing Santa Cruz coast. Atmospheric guestrooms capture the color and detail of a private villa. Dio Deka restaurant serves its award-winning Hellenic cuisine, and the Spa Elia offers wellness and beauty treatments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity and Hotels.com so you can book your Hotel Los Gatos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Los Gatos, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.