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“Rare find!” 5 of 5 stars
Review of Hotel Los Gatos

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Hotel Los Gatos
4.0 of 5 Hotel   |   210 East Main Street, Los Gatos, CA 95030   |  
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Hotel amenities
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Rates from $206
Ranked #2 of 6 Hotels in Los Gatos
Aptos, California
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
“Rare find!”
5 of 5 stars Reviewed May 13, 2013

Though Silicon Valley is full of new money, but very few delicate and sophisticated boutique hotels, but Hotel Los Gatos is one! Very impressed and surprised! Wonderful layout of the hotel, beautiful rooms and tasteful, consistent designs through out. The location is walking distance to town, though first time, a bit hard to find from highway 17. We must return! The young Asian receptionist up front at check in was a bit too cool. But overall, an excellent choice!

Room Tip: Ask for a room with the Pool/court yard view.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, May 15, 2013
Dear HLKEBB:
Thank you so much for taking time to share your feedback on your recent stay. We are delighted to know you enjoyed your stay and the town of Los Gatos. We certainly hope to see you again in the near future. Enjoy your day.

Sincerely,
Linda, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    154
    58
    21
    10
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Any
English first
Templeton, California
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 25, 2013 via mobile

Spent three days at this "gem" and will definately return. From the moment you arrive you are treated like you are their best customer. The location is fantastic for walking to any restaurant or store in the city. Ample parking, valet service if you chose, and under-ground and covered parking in the rear.
I made a cup of coffee with the in-room cartridge coffeemaker (good coffee too), but the cup was cracked and leaked on my computer and clothing. The staff could not have been more accomadating to assist with cleaning my laptop, offering to dry clean my clothes, and then offered me $10 in mini-bar credit. FANTASTIC customer service that is rare today...thank you again Front Desk Staff!!
I love all the nooks and sitting areas with comfortable cushioned chairs around the property. Great places to relax and even better for quiet work.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 29, 2013
Dear its_Marci:

On behalf of the entire Hotel Los Gatos staff we are delighted & grateful for you taking the time to share your feedback on your recent stay with us. Your comments are the motivating fuel that keeps us inspired to make your stay memorable. Glad to hear your laptop survived. We hope to see you again in the near future. Enjoy your day.
Take care,
Linda, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Haven, CT
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 17, 2013

This is one of my favourite hotels! Love the location, the service, the decor, the pool area, the breakfast. Fantastic. Didn't even want to write a review, because it's the best kept little secret in the silicon valley and don't want anyone else to know. Love. If you can upgrade to a suite, you won't want to leave. Ever.

Room Tip: facing courtyard/pool the nicest in my opinion.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 18, 2013
Dear Cristinait:

Thank you so much for taking time to share your feedback on your recent visit to Hotel Los Gatos. On behalf of the entire staff we were so thrilled to read your awesome comments. This is what keeps our team inspired to make it memorable. We hope to see you again in the near future. Please stop by desk to say Hi!. Have a great day.
Linda, GM
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Chico, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 15, 2013

We stayed at the Hotel Los Gatos for one night, with our two kids, as we were in town for a funeral. The hotel itself and the room are just beautiful; it felt like a Mediterranean villa. And this gem is right in the heart of downtown Los Gatos. I would have given it 5 stars, if not for two things: 1) there was a lot of parking lot noise when we left our windows open. We could hear people's conversations, cars pulling in and out, slamming car doors, etc. 2) the beds were full-size, not queen, which is ridiculous for two adults. It was okay for our two kids, but not for us. But more importantly, our bed was TORTUROUS. The hardest, most uncomfortable bed we've ever slept on, bar none, and we've stayed at dozens of hotels. It felt like concrete with bouncy, painful bedsprings thrown on top. The bed our kids shared was slightly less hard, but still bad. I couldn't wait for morning to come, I was so uncomfortable. In a beautiful hotel like this, at these prices, I expect a soft, luxurious, queen- or king-size bed.

Room Tip: Rooms overlooking parking lot have a lot of noise, especially if you want to leave windows open.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 17, 2013
Dear Amy S:
Thank you so much for taking time to share your feedback on your recent stay at Hotel Los Gatos. We value our guest candid comments and as always your feedback supports our efforts to improve on a daily basis. Thanks to your comments we placed order for new mattresses. We also measured to ensure two queens will accommodate room. We hope to see you again in the near future. Have a great day.
Linda, GM
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Bigfork
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 10, 2013

When we stayed at this Hotel two years ago when it was still a "Joie de Vivre" hotel, we were not too excited . After learning it changed management we gave it another try - nothing really changed.

The rooms are small and dark, but clean.

Please do not have their "breakfast buffet". The food is OK, but the waiter is something else. From the moment you walk in until you leave he bombards you with personal questions. What has happened to "discreet service"?

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 17, 2013
Dear Labelgeabigfork:

Thank you so much for taking time out of your busy day to share your feedback on your recent stay at Hotel Los Gatos. On behalf of the entire staff we appreciate your comments. Our guest feedback is the best training tools. Have a great day.
Linda, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

Nice clean hotel. Room we had was a suite which was a surprise, nice one. Two TVs, see-through fireplace, balcony, nice bed - All you need for a nice stay.

A bit of note - As often is housekeeping takes offense when you want to keep them out and will spam you with various notes and calls. Please, get a point - Keep Out sign on the handle means just that.
Shower room, as they always are, was cold and water had very little pressure.
HVAC in the room was wonky as well.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear EugeneAZ:

Thank you so much for taking time ouf of your busy day to share your feedback on your recent visit to Hotel Los Gatos. We appreciate your comments - best training tools available. We do apologize for not honoring the "do not disturb". This has been addressed. We hope to see you again in the near future. Enjoy your day.

Sincerely,

Linda, GM
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Austin, Texas
Top Contributor
80 reviews 80 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 8, 2013

Returning time and time again to the HLG is a pleasure one looks forward to. This beautiful retreat tucked into the charming city of Los Gatos has been a much-guarded secret amongst regulars and locals. It seems, however, that the word is out as it appears occupancy in the past year or two has skyrocketed!

Each room and suite is luxuriously furnished and service is intimate and personal. There is a sense that the staff truly wants you to be comfortable and happy. You don't get the feeling they are reciting a training script- they are genuinely looking to help. This is refreshing in SV where service is usually a check box somewhere near the bottom of the priority list.

There is, without exception, no other place to stay in SV for business or personal travel. That is- if you can get a room these days!!! Book ahead.

Room Tip: Ask for a terrace or balcony so you can sit outside and enjoy the CA fresh air … most rooms have one...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear Stoaks:
Thank you so much for taking time out of your busy day to share your feedback on recent visit to Hotel Los Gatos. On behalf of the entire staff we are honored & enjoy reading your kind words again & again. We are flattered to have you return. That is the best compliment! You have provided priceless motivation to our TEAM and we thank you for that. Please say hi on your next visit. Enjoy your day.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Los Gatos

Address: 210 East Main Street, Los Gatos, CA 95030
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Los Gatos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Los Gatos 4*
Number of rooms: 71
Official Description (provided by the hotel):
Mediterranean sophistication blends with California charm to create a hotel reminiscent of a private villa. Hotel Los Gatos is nestled in historic downtown Los Gatos at the base of the Santa Cruz Mountains and a short drive from hyper-paced Silicon Valley and the soothing Santa Cruz coast. Atmospheric guestrooms capture the color and detail of a private villa. Dio Deka restaurant serves its award-winning Hellenic cuisine, and the Spa Elia offers wellness and beauty treatments. ... more   less 
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