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“Small, Hard Bed was Torture!” 3 of 5 stars
Review of Hotel Los Gatos

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Hotel Los Gatos
4.0 of 5 Hotel   |   210 East Main Street, Los Gatos, CA 95030   |  
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Hotel amenities
Special Price
Rates from $206
Ranked #2 of 6 hotels in Los Gatos
Chico, California
1 review
2 helpful votes 2 helpful votes
“Small, Hard Bed was Torture!”
3 of 5 stars Reviewed April 15, 2013

We stayed at the Hotel Los Gatos for one night, with our two kids, as we were in town for a funeral. The hotel itself and the room are just beautiful; it felt like a Mediterranean villa. And this gem is right in the heart of downtown Los Gatos. I would have given it 5 stars, if not for two things: 1) there was a lot of parking lot noise when we left our windows open. We could hear people's conversations, cars pulling in and out, slamming car doors, etc. 2) the beds were full-size, not queen, which is ridiculous for two adults. It was okay for our two kids, but not for us. But more importantly, our bed was TORTUROUS. The hardest, most uncomfortable bed we've ever slept on, bar none, and we've stayed at dozens of hotels. It felt like concrete with bouncy, painful bedsprings thrown on top. The bed our kids shared was slightly less hard, but still bad. I couldn't wait for morning to come, I was so uncomfortable. In a beautiful hotel like this, at these prices, I expect a soft, luxurious, queen- or king-size bed.

Room Tip: Rooms overlooking parking lot have a lot of noise, especially if you want to leave windows open.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 17, 2013
Dear Amy S:
Thank you so much for taking time to share your feedback on your recent stay at Hotel Los Gatos. We value our guest candid comments and as always your feedback supports our efforts to improve on a daily basis. Thanks to your comments we placed order for new mattresses. We also measured to ensure two queens will accommodate room. We hope to see you again in the near future. Have a great day.
Linda, GM
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220 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Bigfork
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 10, 2013

When we stayed at this Hotel two years ago when it was still a "Joie de Vivre" hotel, we were not too excited . After learning it changed management we gave it another try - nothing really changed.

The rooms are small and dark, but clean.

Please do not have their "breakfast buffet". The food is OK, but the waiter is something else. From the moment you walk in until you leave he bombards you with personal questions. What has happened to "discreet service"?

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 17, 2013
Dear Labelgeabigfork:

Thank you so much for taking time out of your busy day to share your feedback on your recent stay at Hotel Los Gatos. On behalf of the entire staff we appreciate your comments. Our guest feedback is the best training tools. Have a great day.
Linda, GM
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Dublin, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

Nice clean hotel. Room we had was a suite which was a surprise, nice one. Two TVs, see-through fireplace, balcony, nice bed - All you need for a nice stay.

A bit of note - As often is housekeeping takes offense when you want to keep them out and will spam you with various notes and calls. Please, get a point - Keep Out sign on the handle means just that.
Shower room, as they always are, was cold and water had very little pressure.
HVAC in the room was wonky as well.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear EugeneAZ:

Thank you so much for taking time ouf of your busy day to share your feedback on your recent visit to Hotel Los Gatos. We appreciate your comments - best training tools available. We do apologize for not honoring the "do not disturb". This has been addressed. We hope to see you again in the near future. Enjoy your day.

Sincerely,

Linda, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
73 reviews 73 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 8, 2013

Returning time and time again to the HLG is a pleasure one looks forward to. This beautiful retreat tucked into the charming city of Los Gatos has been a much-guarded secret amongst regulars and locals. It seems, however, that the word is out as it appears occupancy in the past year or two has skyrocketed!

Each room and suite is luxuriously furnished and service is intimate and personal. There is a sense that the staff truly wants you to be comfortable and happy. You don't get the feeling they are reciting a training script- they are genuinely looking to help. This is refreshing in SV where service is usually a check box somewhere near the bottom of the priority list.

There is, without exception, no other place to stay in SV for business or personal travel. That is- if you can get a room these days!!! Book ahead.

Room Tip: Ask for a terrace or balcony so you can sit outside and enjoy the CA fresh air … most rooms have one...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear Stoaks:
Thank you so much for taking time out of your busy day to share your feedback on recent visit to Hotel Los Gatos. On behalf of the entire staff we are honored & enjoy reading your kind words again & again. We are flattered to have you return. That is the best compliment! You have provided priceless motivation to our TEAM and we thank you for that. Please say hi on your next visit. Enjoy your day.

Sincerely,
Linda, GM
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Denver, Colorado, Usa
1 review
5 of 5 stars Reviewed April 7, 2013

My recent stay at Hotel Los Gatos was outstanding. The rooms are wonderful & private, and the staff is very attentive and personal. They can make a corporate meeting or a personal Spa visit a very delightful experience. It's a Touch of Class with the outdoor fountains & gardens and the beautiful indoor decor. With an A+ restaurant on premises called Dio Deka, one can dine locally or take advantage of a variety of restaurants in the neighborhood. Hotel Los Gatos has an awesome location and provides a breath of fresh air for a weekend getaway, or a nice change of pace as a Corporate Meeting location. I look forward to my next visit!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear AliciaN291:
Thank you so much for taking time out of your day to share your feedback on your recent visit to Hotel Los Gatos. On behalf of the entire staff we were elated to read your kind words. Best form of motivation! We hope you return in the near future.

Sincerely,
Linda,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora, California
Top Contributor
101 reviews 101 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 14, 2013

The property itself is very nice, located across from the high school (don't worry no noise, nice kids). Farthest from the action in town but still walkable. Spa is nice but pricey. Pool area very small, often noisy/crowded, not a great place to hang out unless you catch it near empty.

The best part of staying here is the proximity to Dio Dekka, the modern greek restaurant on the property (though not same owners). Very upscale, swinging bar scene. Very pricey.

Room Tip: Building out back is best, not main house.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, March 27, 2013
Dear WilliamF:

Thank you so much for taking time out of your busy day to share your feedback on your recent visit to Hotel Los Gatos and Dio Deka. We value your feedback and no better tool for improvements. We hope to see you again in the near future. Enjoy this lovely day.
Linda, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

Had another great stay. Staff was great, room was awesome and if I would have remembered my suite I would have been in the hot tub. Thank you for making my business trip a little more bearable. Hope to bring my family with me next trip!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, March 27, 2013
Dear DNordyTX:

Thank you so much for taking the time out of your day to share your wonderful feedback on your recent stay at Hotel Los Gatos. We would love to have you return again & again. Your feedback is the best motivation! BTW - Austin is a very special place - one of my favorites. Enjoy your day & we hope to see you again soon.
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Los Gatos

Address: 210 East Main Street, Los Gatos, CA 95030
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Los Gatos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Los Gatos 4*
Official Description (provided by the hotel):
Mediterranean sophistication blends with California charm to create a hotel reminiscent of a private villa. Hotel Los Gatos is nestled in historic downtown Los Gatos at the base of the Santa Cruz Mountains and a short drive from hyper-paced Silicon Valley and the soothing Santa Cruz coast. Atmospheric guestrooms capture the color and detail of a private villa. Dio Deka restaurant serves its award-winning Hellenic cuisine, and the Spa Elia offers wellness and beauty treatments. ... more   less 
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