I feel that I need to share this because our recent experience was significantly better than our first visit a few years ago and had we not gone back by chance, we probably would never have gone back at all.
We initially dined at Osteria Mozza not too long after it opened. Although the food was delightful, the overall dining experience left us disappointed. At that time we were seated in the front section of the restaurant at a table in the middle of the busy, loud and exposed entry/bar area. The staff was very knowledgeable and helpful regarding food and wine questions, but cold and uninviting overall. At times, we had a vague sense that we should hurry along to open the table up for the next party. (We were on time for our reservation and were only there from start to finish for an hour and a half.)
We left that night with the sad sense that if patrons of this restaurant (especially unknowing tourists from out of town) were booking reservations and ordering expensive entrees due to all of the PR "spin" involving cookbook sales, food network television shows, William and Sonoma products and Hollywood celebrity watching, they might be happy with their experience. An upscale evening out to enjoy first rate Italian cuisine WITH outstanding service AND ambiance it was not.
We had occasion to try the restaurant again this December and the entire evening was dramatically different & lovely from start to finish.
The food and wine was (again) outstanding which was as expected, but more importantly, the service staff was warm, welcoming and promptly attentive, but not intrusive. Due to our first experience, my husband asked for a table away from the front entry area. We were led to a BEAUTIFUL, quiet room, which had low lighting, rich crimson walls, and a private wine cellar decor/estate library feel. What a surprise!!
This room cannot be easily viewed from the entrance to the building, so if you are not aware of it, you likely would not know it is there. (The restaurant may have remodeled and opened up a larger area along the Melrose side of the building?) If you enjoy the buzz of an entry area and like to see who is arriving as they walk in and be seen yourself, the tables with a view of the front door may be your preference, if not, a table in either of the other two rooms is probably a good choice.
We suggest making reservations online with a confirmation number and you might have a better choice of tables if you dine soon after the restaurant opens in the early evening on a weekend night.
We appreciate whatever changes have been made at the restaurant to improve the service and will now visit again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.