Let me start by stating that my prior reviews were all very detailed and the user community has responded well. I try to be extremely accurate and honest about the experience. Here now is an excerpt from the letter I sent the president of the hotel.

My family and I stayed at your hotel Thursday June 25 – Tuesday June 30 along with some 15+ other room guests for [a family function.] I will attempt to highlight what my family and I believe are the most crucial issues surrounding the poor conditions and health hazards within your hotel.
When we arrived in room 220, we noted it was a little musty and the carpeting was somewhat damp. We thought maybe there had been an issue with water on the carpeting before, but shrugged it off due to the weather and the fact that the temperature in the room was around 76 degrees. The room itself was not very clean. There was hair in the bathtub, on the floor by the toilet, and there was no Kleenex. We noted several crumbs of food by the mini-bar and mentioned this to the front desk. We were assured this would be taken care of during the next cleaning the following morning (6/26/09). They did not clean the room and in reality, two out of the five days we were there showed our room to be [barely] tidied up.
On Saturday June 27, we readied ourselves to go down and have breakfast. I noted to my wife that the shower drain seemed clogged and the water was draining very slowly. Before we left the room for breakfast, I saw the water had subsided in the tub so we preceded downstairs. We left for breakfast around 8am PT, to your restaurant, Minestraio. When we arrived we were concerned to see such a poor selection for the buffet, but even more disappointing was the fact that your hotel ran out of orange juice and coffee. The restaurant opens at 7am PT and you had already run out of orange juice and couldn’t make anymore? The coffee was refilled and we ordered the three items you were serving on the menu. The food was always excellent and the staff was very good to us.
We retreated to our hotel room at 8:50am PT and upon opening the door, water was pouring from the bathtub onto the bathroom floor and out into the room itself. The water had taken over ½ of the room and was making its way toward the second queen-sized bed. Being seasoned travelers, we had our suitcases on the provided stands, but our shoes were not so lucky. I called down to the front desk and stated we had an emergency and I needed another room ASAP. Your front desk obliged and I was able to secure Room 431. As we worked on get our belongings out of Room 220 and into Room 431, the staff entered 220 and began remediating the situation. Upon entering Room 431, I was overwhelmed by the smell of cigarette smoke. Let me comment that in a state of emergency I made the decision to remain in the room solely because we couldn’t afford to find another room, and we had somewhere to be by 10am PT.
After we moved ourselves to the upstairs floor, we heard a woman in Room 427 yelling at the staff about how her room was flooded and demanded someone take care of the problem immediately. I received a call from Nick Welyhorskyj, General Manager of the hotel in response to my flooding issue. I explained to Nick that we should be reimbursed for our entire stay to date (6/25 – 6/26) but Nick felt that because there was such demand for rooms by prospective customers, only one night should be compensated. I also expressed my concerns over the front desk woman who assisted me. I apologize that I cannot recall her name, but Nick stated she was intimidated by me (I never raised my voice nor spoke any profanities) and that he was working with her to overcome these issues. You have a customer-facing individual that can’t interface with clients?!
I stated to Nick that our new room (431) smelled like smoke and he stated that they would be happy to move me to another hotel, not another room. I explained that this was not possible and I would be providing appropriate feedback after my stay. The hotel sent us flowers and a note stating, among other things, “...hoping this flower arrangement will help to change the smell of the room to a more pleasant one”.
Our old room, 220 had industrial floor fans drying the carpeting and not 5 hours later, your hotel had checked another family into that room. I overheard the family state they were in Room 220 and explained our prior issue. They stated there was a fan on the floor (which meant the hotel didn’t hide the issue, but rather decided making a profit was more important than public health) and then spoke with the front desk to be reassigned to another room.
On Sunday June 28, my wife found a cigarette on the floor in between our two queen beds. This meant not only were the rooms not cleaned properly, but also this proved our point about someone smoking in the room. The vanity in the bathroom had cigarette “burns” all over. Someone had smoked in the bathroom and put out the cigarettes on the vanity by the sink. I brought down the cigarette and handed it to the front desk. I truly thought I would hear from Nick but that did not occur during the rest of our stay.
While my complaint is for our experience, it should be noted that my mother’s room, 332 had water streaming down her bathroom mirror due to the air conditioner vents freezing over (at 72 degrees I might add). There are other stories with family and friends who stayed there 6/25 – 6/28 who had experiences with smell, dampness and cleanliness issues in their respective rooms.
Clearly we had an unbelievably poor experience at [the] hotel and will never stay there nor recommend it to anyone else. My suggestion is to take care of your internal issues such as plumbing, carpeting, mold and mildew, etc. and not worry so much about the exterior look and feel.
It is somewhat ironic that in the city where cosmetic surgery is number one in the nation, your hotel has taken the same approach. You have made the exterior look very nice but done nothing to keep your own health up to par.