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“Comfy hotel with killer Customer service.” 4 of 5 stars
Review of The Orlando Hotel

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The Orlando Hotel
3.5 of 5 Hotel   |   8384 West 3rd St, Los Angeles, CA 90048 (Formerly Beverly Plaza Hotel) (Central L.A)   |  
Hotel website
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Hotel amenities
Ranked #12 of 324 Hotels in Los Angeles
Toronto, Ontario, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Comfy hotel with killer Customer service.”
4 of 5 stars Reviewed August 29, 2013

Stayed 3nights on a biz trip. They only had one room available when I arrived (though I booked a week in advance). Lucky for me the room was a deluxe, poolside king room and they gave it to me, no extra charge (not that I would have paid it anyway, lol).
It was clean, and though it was obvious some renovations had been done to bring it up to a more modern feel, it did not appear to be a cheap reno, as some reviewers have mentioned.

The staff went out of their way on every occasion to make me comfortable and were helpful in sorting a few things out for me with a package, a trip to Malibu, and the happy hour at the nice little bar attached to the restaurant.

My only complaint was that one of the elevators was down upon my arrival. It was pretty much beside my room and the workers started fixing it at 7 am, making a lot of noise.

Oh, and the bowel's of granny smith apples everywhere were such a treat.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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492 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Houston, Texas
Top Contributor
87 reviews 87 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 27, 2013

Stayed one night in August 2013 with my wife while on a business trip. We chose the hotel because of its Tripadvisor rating and proximity to clients. The hotel Orlando appears to have been recently renovated and the room décor is modern. Our room (532) was very quiet, clean and had a very, very comfortable bed. The robes, slippers, and upscale toiletries are a nice touch. The staff was very friendly and helpful. The location to local attractions and restaurants as referenced by the other reviewers is a big plus. This hotel has earned its Tripadvosor rating but our tastes for a boutique hotel are a bit more traditional than that offered by the Orlando.

Room Tip: Our room 532 was on the backside of the hotel and was very quite.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

Stayed at The Orlando recently, great hotel, very friendly staff, excellent sized rooms. Pool was small, but enough to cool off. Lots of small details had been thought of. The Churchill great place to chill out after sight seeing. The Grove, Farmers Markets & Beverly Centre all very close & only a $10 taxi ride to Sunset Blvd. W3 Street, very trendy lots of great cafes Joans & Toast & small boutique shops. Loved the juice bar at the front of the hotel. Would def stay here again, almost felt residential rather than touristy, perfect for LA! Thanks Orlando we had a great stay.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
120 reviews 120 reviews
97 hotel reviews
Reviews in 54 cities Reviews in 54 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed August 18, 2013

Stayed here for two nights last mont in a patio room. The building itself is uninspiring and even ugly from the outside, but I loved the location in a very walkable area of LA with lots of interesting shops and eateries nearby. My patio room was great - spacious, comfortable and clean (my only plea is that someone please show some love to the poor sad plant on the concrete prison of a balcony; if someone just repotted it, watered it and gave it a trellis to grow on it would transform what is currently a concrete bunker into a charming private courtyard not to mention giving some life back to what looks like a long suffering unstaked vine in a too-small pot).

Hotel staff were lovely.

My only complaint (and it is not insignificant) is the room service supposedly provided by the concession restaurant downstairs, I tried three times to order room service dinner on a Thursday night; twice I was put on hold for more than 10 minutes (on the second occasion I had pleaded with them not to put me on hold, before they did just that), and once I was hung up on 9ithey told me they were too busy). They knew I was an inhouse guest too. I was pretty unimpressed.

There are plenty of restaurants in this area but sometimes in a 4-5 star aspiring hoel you want room service, and you don't expect to be treated like a piece of dirt by the inhouse restaurant when attemting to do so.

It would have been four stars if not for the poor room service.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
77 reviews 77 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed August 17, 2013

Hotel was alight... it tries to be boutique but the hotel/rooms was just average. My room had a terrace going out to the pool - WiFi was poor in room and I often had to sit outside to get online. Not sure if it was the old design but I could hear everything next door, from the snoring to the alarm.

The staff was the highlight at this hotel, very friendly and helpful. Location was also great and it was next door to a few nice restaurants.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

I stayed recently at the The Orlando and it exceeded my expectations. From the moment I walked in I was met with huge smiles, friendliness, and the ultimate in hospitality. The staff went out of their way to ensure you knew that you mattered and where always there with a vast amount of knowledge to ensure I had an amazing experience in and out of the hotel. On arrival I was upgraded to a beautiful room on the top floor with a pretty view of the pool, the room was quite large in size and all the furnishings, sleek, new, indulgent and comfortable...and the bed amazing! not sure where they get their sheets from but it was like silk upon my skin, so indulgent it was almost sinful! Bathroom beautifully designed and clean and a pretty good size. All the staff where amazing and extremely helpful and polite from the cleaners to the management. Location is awesome, so close to everything and pretty easy to get around from, lots of great restaurants, cafes, bars and so much shopping all within walking distance. Pool area was quite nice and the pool heated! perfect for those later evening swims, its not a big pool but it is a perfect size to just enjoy in. Gym area quite clean with good equipment. I really enjoyed my stay, the attention to detail, awesome location, awesome staff and will definitely be staying here again, in fact whenever I am to be in the area this will be my home away from home :).. Thank you to The Orlando Hotel .

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 12, 2013

Enjoyed a recent stay with my husband and daughter at The Orlando. We arrived early and our room was ready. Front desk staff was the ultimate in hospitality! Furnishings are sleek, there are fresh apples in bowls throughout for a quick snack, location is prime - lots of bars, restaurants and shopping within an easy walk. Pool was small, but had plenty of comfortable loungers and a canopy area. We booked a room with two beds. Arrived to a king with a pull-out sofa, but we made it work.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Orlando Hotel

Address: 8384 West 3rd St, Los Angeles, CA 90048 (Formerly Beverly Plaza Hotel)
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Los Angeles
#18 Romantic Hotel in Los Angeles
#22 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Orlando Hotel 3.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Orlando offers an exciting West Third Street location between the Beverly Center, the Grove and Farmers Market. Walking distance to great dining, shopping and entertainment experiences. ... more   less 
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Also Known As:
Orlando Hotel Los Angeles
Orlando Los Angeles

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