Had read great things about the hotel but was very disappointed about the following:
1) Thin walls. It's a renovated old building. In my room, it was too easy to hear EVERYTHING the people in the next room were doing or saying.
2) Smoking. Smoke wafted in from the room next door. It's a non-smoking hotel but apparently not enforced - at least in my experience.
3) "Unusual crowd" - by this, I mean that people were coming and going at all hours of the night on a weeknight and making lots of noise while doing it. This situation may work if your sleep schedule is 5am to noon, but for the person on a nighttime sleep schedule, bring your earplugs.
Personally, I would try hard not stay at this hotel again. And, I'm not that picky . . .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I'm very sorry to hear about your recent experience at The Orlando. As you noted, most of our guests have had really wonderful experiences at the property. And it's so disappointing to know that this wasn't what you found.
I would very much appreciate if you'd contact me directly as I'd really like the opportunity to discuss your situation further. Please feel free to call and ask for me at your convenience if you'd like to do so.
The hotel does offer connecting rooms as we often have families who are in need of this arrangement. And while we use special doors to reduce the sound transfer, it's very difficult to completely sound proof these connections. I'm sorry that you had both noisy neighbors who kept odd hours and those who disregarded our 100% non-smoking policy.
Rarely, but on occasion, we do have guests who disregard our non-smoking policy. Our management and supervisory teams do regular inspections of all floors in an effort to catch anything that may cause our guests discomfort. So I'm surprised we didn't catch this and I certainly hope that if you brought it to our attention, it was addressed immediately. We do enforce this policy strictly as it is both a discomfort for guests like yourself and an extensive process to steam clean all furnishings and carpeting, which is necessary to remove the smell.
We do host a wide variety of Los Angeles visitors. We are very well positioned for many business travelers, as well as vacationers. Occasionally, there are guests who choose to stay out later than others and I'm sorry that you were disturbed by neighbors who kept unusual hours. It's not often that our guests have these kinds of disturbances and we will always make the offer to provide a different guest room if you have any discomfort.
We do hope you have occasion to return to The Orlando, as I know that your stay can be far more enjoyable than what you experienced.
I hope to hear from you.
Guest Services Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.