Stayed here as it is on my favorite shopping street in Los Angeles. For me, fabulous location.
Website promises a European boutique experience. I understand the hotel has been gradually upgrading itself. There are definitely some things that still need work, but bottom line I'd probably stay again.
First, the staff was fantastic. I had several phone calls before asking for advice renting a car in the are - they were very patient and helpful. Once at the hotel every person I dealt with at the front desk and valet desk was excellent. They clearly try and that is greatly appreciated and noted.
The first impression is not great - when you get off the elevator, the corridor is somewhat dark and institutional looking. A spiff up would help greatly. The door key mechanism is old-style, reinforcing the impression that you are in a place that needs an update.
Our room was pretty good size and comfortable. It appeared to me like there were some recent updates (the bathroom looked really nice) with some legacy items left (the light switches throughout the room looked like something from the 70s). Comfortable bathrobes and nice soaps/shampoos etc.
Bed was decently comfortable and while the pillows were far too firm, housekeeping brought up much better (softer) pillows in a matter of minutes. Nice small couch and plenty of shelf and closet space. Good coffeemaker. Our room (#205) had a small balcony right over West 3rd Street - great for people watching (and they can't see you!). There is a bit of street noise (didn't bother me at all), so light sleepers might prefer a room on the Orlando Street side.
Wi-fi in the room was frustratingly weak/spotty - we were here for the weekend so it wasn't too much of an issue but I'd be annoyed if I was trying to get some serious work done.
On the 2nd floor, the hallway area near the elevator several times picked up the food odors from the restaurant. I wouldn't want to be staying in the few rooms right near the elevator. The smell did not make it through the fire doors and we didn't notice it in our room.
The fitness center is small (three piece of equipment) but they are brand new, with great TVs to boot. Room looked like it had recently been recarpeted. Very nice, though if there were a lot of people using the gym you'd be out of luck (I was the only one in there the two times I used it so this may not be an issue).
Overall the hotel worked for us and my impressions got better as time went on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
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I’m really pleased to see that you enjoyed the hotel’s location. I think we have one of the best locations in Los Angeles and I’m always so happy when I hear our guests have enjoyed it too. And thank you for your comments about the staff. We are very fortunate to have a team that is absolutely passionate about hospitality and values each guest’s experience.
I very much appreciate your comments and honest impressions of the hotel. We utilize our guest’s comments on electronic comment cards, reviews, and in-person suggestions, to make the experience better and better.
In 2011, we did a major renovation of all of our guest rooms. And while some of the furnishings were kept, a great number of new custom furniture pieces were created to replace and improve the existing decor. Additionally, we did do a complete upgrade to every guest room, including a full bathroom remodel (as you noted), new carpeting, new wall covers, new beds and linens, electrical, HD TV, and heating/cooling systems. As you noted, we also upgraded our fitness center and spa area and while it is small, it’s very rare that guests are waiting to use a piece of equipment.
I've been in discussions with our Operations Director and lead Engineer regarding your comments about the hallway, as we did re-carpet the hallways and add lighting at the beginning of this year. But we are taking a look at some ways to improve the area you noted, in addition to limiting smells that come from the pastry kitchen on the second floor. I would like to share with you that in addition to our pool upgrades, we’ve got some great lobby and elevator improvements planned for this winter.
I’m really sorry to hear that you had challenges with our free WiFi connection. We've done a significant amount to upgrade our WiFi this year and we now have a dedicated fiber-optic line. Additionally, we have and continue to do upgrades to our access points. If you were using an apple product, many hotels have experienced challenges with the new iOS6, but I’m pleased to let you know that we've upgraded our software today to eliminate these issues. In the future, I think you’ll find that we have a good support team that can help trouble shoot any issues in this area.
I do hope that you’ll return to The Orlando on your next visit to Los Angeles so you can see how we are always working to improve your experience.
Paul Gardner, Guest Services Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.