Stayed here as it is on my favorite shopping street in Los Angeles. For me, fabulous location.
Website promises a European boutique experience. I understand the hotel has been gradually upgrading itself. There are definitely some things that still need work, but bottom line I'd probably stay again.
First, the staff was fantastic. I had several phone calls before asking for advice renting a car in the are - they were very patient and helpful. Once at the hotel every person I dealt with at the front desk and valet desk was excellent. They clearly try and that is greatly appreciated and noted.
The first impression is not great - when you get off the elevator, the corridor is somewhat dark and institutional looking. A spiff up would help greatly. The door key mechanism is old-style, reinforcing the impression that you are in a place that needs an update.
Our room was pretty good size and comfortable. It appeared to me like there were some recent updates (the bathroom looked really nice) with some legacy items left (the light switches throughout the room looked like something from the 70s). Comfortable bathrobes and nice soaps/shampoos etc.
Bed was decently comfortable and while the pillows were far too firm, housekeeping brought up much better (softer) pillows in a matter of minutes. Nice small couch and plenty of shelf and closet space. Good coffeemaker. Our room (#205) had a small balcony right over West 3rd Street - great for people watching (and they can't see you!). There is a bit of street noise (didn't bother me at all), so light sleepers might prefer a room on the Orlando Street side.
Wi-fi in the room was frustratingly weak/spotty - we were here for the weekend so it wasn't too much of an issue but I'd be annoyed if I was trying to get some serious work done.
On the 2nd floor, the hallway area near the elevator several times picked up the food odors from the restaurant. I wouldn't want to be staying in the few rooms right near the elevator. The smell did not make it through the fire doors and we didn't notice it in our room.
The fitness center is small (three piece of equipment) but they are brand new, with great TVs to boot. Room looked like it had recently been recarpeted. Very nice, though if there were a lot of people using the gym you'd be out of luck (I was the only one in there the two times I used it so this may not be an issue).
Overall the hotel worked for us and my impressions got better as time went on.