We booked a room at the Orlando for a one-night get away to see a concert in LA. The lobby and room were quite nice. Also, I agree that they really do try to have great service. The bar attached had a decent cheese plate and cocktails. It was nice and open and light. We ate dinner at a great restaurant they recommended, just down the block. A few of the rooms have a small balcony with french doors, which is a nice touch. We did not have any problem with noise from the street below. The bathroom was nice and modern, but I would have liked to have a tub as well as a shower. There are two reasons I did not give this place a rating of five. The first is that the bed pillows were very thin, and did not match the quality of the rest of the bed linens. The second reason is that we had hoped to lounge by the pool after breakfast, but when we went to see it, we were quite disappointed. It is very small (almost the size of a large jacuzzi), and the pool area is not very appealing. It could use some upgrading. It did not look like the photos on the website, but I'm sure good photographers know how to make something look better than it actually is. Overall, this was a nice stay, and we would go there again, especially in the winter when we would not expect to swim (but maybe it could be converted to a spa??). Hopefully, they will read this and do something about those pillows too.
Choose the upgraded king room that has a little balcony. Don't plan on swimming.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Lisa R,
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Thank you choosing to stay The Orlando for your getaway! I’m pleased that you enjoyed our new guest rooms and the restaurant. Our location on West 3rd street is very central to a lot of the LA attractions, and I’m glad you had an enjoyable dinner at one of the many terrific restaurants nearby.
I am sorry to hear that you found our pool area disappointing. Our pool is on the smaller side and suited best for a cool down on a warm summer day. But I’m pleased to tell you that this area was not overlooked in our recent renovations. Our plans include a remodel of the pool area this winter and the deck area will be expanded. So I hope that you have the opportunity to come and enjoy this once this is completed.
I have spoken to our Operations Director about the pillows. We have been replacing all of our bedding with upgraded products, but we’ll be taking a closer look at the pillows this week.
Thank you again for your comments and we’ll look forward to welcoming you back. Also, we do have many rooms with bathtubs, so please let us know your preference when booking next time so that we may accommodate this for you.
Guest Services Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.