We had reservations at this hotel for a room with a handicap accessible shower. Our handicap accessible room was not available when we arrived, supposedly due to a stopped up drain. Our reservations had been made several days in advance, and our cell phone number was available to this staff. The room was guaranteed by credit card. No one advised us in advance that we would have NO ROOM when we arrived at our expected 10 pm arrival! When we arrived, we were told we would have to accept a room with NO accessibility. Of course, we asked why no one had informed us prior to our arrival so we could have found other accommodations. We were told no one thought it mattered since most people don't really need these rooms! We had to search the city at 10 pm at night for other accommodations after traveling all afternoon and evening! Totally unprofessional management!
- Official Description (provided by the hotel):
- Holiday Inn Express Hotel Century City is an upscale boutique hotel located in the neighborhood of Century City adjacent to Beverly Hills and Westwood. Century City is the home of Fox Studios, MGM, Creative Artists' Agency, International Creative Management, Century City Mall and Westside Pavilion for its corporate travelers and centrally located within 5 miles to all attraction spots such as Rodeo Drive, UCLA, Getty Museum, Sunset Strip, Santa Monica Beach (as pictured) and The Grove for its vacationers. We provide an impeccable staff specializing in assisting guests' needs by making your home away from home enjoyable, pleasant and comfortable, as well as a Concierge to assist you with a night on the town! We are a 100% smoke free property that features spacious rooms and suites with spiral staircases to loft bedrooms, and breathtaking views. Each room is equipped with three phone extensions, including a bathroom phone, complimentary wireless Internet, bottled water, 42' flat HDTVs, and features free HBO. Enjoy robes in all suites. We feature at our hotel an Express Start breakfast bar featuring our fresh baked cinnamon rolls, and assorted selection of buffet items. ... more less
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- Also Known As:
- Holiday Inn Express Century City Hotel Los Angeles
- Holiday Inn Century City
- Holiday Inn Los Angeles
- Los Angeles Holiday Inn