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“excellent” 5 of 5 stars
Review of Holiday Inn Express Century City

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Holiday Inn Express Century City
2.5 of 5 Hotel   |   10330 W. Olympic Blvd, Los Angeles, CA 90064 (Westside)   |  
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Ranked #33 of 324 Hotels in Los Angeles
GreenLeadersBronze level
1 review
“excellent”
5 of 5 stars Reviewed March 26, 2014 via mobile

overall excellent service, location is great, one block from century city.Service staff are excellent, especially frontdesk manager Rozi was very warm, pleasant and helpful. definitely will come back if visit LA again.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Holiday Inn Express Century City, responded to this review, April 7, 2014
Dear chenla204,
Thanks for the review and positive words about Rozi at our front desk. We appreciate the feedback. We try hard to provide great service with a helpful attitude to all. We will be looking forward to your visit to our hotel in near future.
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308 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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florida
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2014

Recently spent 3 nights at hotel. The room was very clean, large and quiet. Breakfast included fresh fruit and many choices. All of the staff was very friendly. Sohaib was particularly helpful in getting my boarding passes printed. I would stay here again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Holiday Inn Express Century City, responded to this review, April 7, 2014
Dear galdaldoc,
Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around.
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Vista, CA
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 7, 2014

It was listed as $195. We had a free night here, and that wasn't worth it. . You still pay $18 valet parking. The photos fail to show the neighborhood, which isn't that great, and next to a huge billboard. Our room looked down on an apt building's patio with exercise equipment...some view! The breakfast was in a converted room on the 2nd floor with 7 small tables...only allowing 2 to sit at a table. It was very stuffy. We won't be staying there again, and quite honestly we're disappointed with HIExpress standards anymore. Many HIExpress have de-franchised. One said because they were supposed to put in an indoor pool. I don't think there was room for a pool in this one...there was hardly room in the lobby!

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Century City, responded to this review, March 23, 2014
Dear noname24681012,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2014

I stayed at the hotel for one night, and Troy at the front desk was extremely helpful. He provided me with all of the advice I needed whether it was driving, walking, or taking the bus. He pointed out restaurants and other activities in the area. He was also very accomodating within the hotel making sure I had everything I needed and was well situated.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Holiday Inn Express Century City, responded to this review, April 7, 2014
Dear Lee S,
Thanks for the review and positive words about Troy at our front desk. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.
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california
Top Contributor
138 reviews 138 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 4, 2014

The staff were friendly; they upgraded us to a suite which had a strange 2-strory layout but very little city noise. Easy walk to food and shopping and offices nearby. I caught an Uber in 4 minutes!

Comfortable bed, good bathroom. No complaints.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Century City, responded to this review, March 21, 2014
Dear drmrussellphd,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am delighted to hear that you were satisfied with your stay. It encourages our team members to work even harder and consistently delight our guests. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 1, 2014

Here for work - very impressed. Got a corner room on the third floor - it was massive! Even had some potted plants. Staff were friendly and free standard breakfast. Only issue I had was no gym. If you don't want to drive anywhere to eat then go next door to the courtyard marriott which has a great little bistro open til 11. Got some flatbread pizza and a drink. Would say here again

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Holiday Inn Express Century City, responded to this review, April 7, 2014
Dear Pete D,
Thank you for the feedback and we appreciate you trying us again on your next visit. Our housekeeping team really works hard and we pride ourselves on cleanliness. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.
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Dallas, Texas
1 review
5 of 5 stars Reviewed February 12, 2014 via mobile

I thoroughly enjoyed my stay at the Holiday Inn Express Century City location. The hotel service was excellent, the hotel representatives were well trained, fast and efficient. I will definitely stay at this hotel my next visit to L.A. I will recommend this hotel to all of my friends, family and work colleagues in Dallas Texas!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Holiday Inn Express Century City, responded to this review, April 7, 2014
Dear DallasGirl2014,
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Century City

Address: 10330 W. Olympic Blvd, Los Angeles, CA 90064
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#10 Business Hotel in Los Angeles
#19 Green Hotel in Los Angeles
#40 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Century City 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
Holiday Inn Express Hotel Century City is an upscale boutique hotel located in the neighborhood of Century City adjacent to Beverly Hills and Westwood. Century City is the home of Fox Studios, MGM, Creative Artists' Agency, International Creative Management, Century City Mall and Westside Pavilion for its corporate travelers and centrally located within 5 miles to all attraction spots such as Rodeo Drive, UCLA, Getty Museum, Sunset Strip, Santa Monica Beach (as pictured) and The Grove for its vacationers. We provide an impeccable staff specializing in assisting guests' needs by making your home away from home enjoyable, pleasant and comfortable, as well as a Concierge to assist you with a night on the town! We are a 100% smoke free property that features spacious rooms and suites with spiral staircases to loft bedrooms, and breathtaking views. Each room is equipped with three phone extensions, including a bathroom phone, complimentary wireless Internet, bottled water, 42' flat HDTVs, and features free HBO. Enjoy robes in all suites. We feature at our hotel an Express Start breakfast bar featuring our fresh baked cinnamon rolls, and assorted selection of buffet items. ... more   less 
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Also Known As:
Holiday Inn Express Century City Hotel Los Angeles
Holiday Inn Century City
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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