A great staff can't make a bad hotel good but they can make an okay hotel very good. That's the case here. A friend and I stayed here over the weekend. We were both upgraded to a better room and greeted very nicely. I think the person's name was Rosi. She and the gentleman at the front desk treated us like they were actually glad to see us - not just people checking in and out. The person staffing the breakfast room was really on top of her job. One real benefit of this hotel was the valet parking - very, very fast service. While the outside of this hotel isn't impressive, the location was very nice for walking.