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“A wonderful hotel with caring staff” 5 of 5 stars
Review of Holiday Inn Express Century City

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Holiday Inn Express Century City
2.5 of 5 Hotel   |   10330 W. Olympic Blvd, Los Angeles, CA 90064 (Westside)   |  
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Ranked #32 of 322 hotels in Los Angeles
Brisbane, Queensland, Australia
1 review
4 helpful votes 4 helpful votes
“A wonderful hotel with caring staff”
5 of 5 stars Reviewed December 2, 2012

This review is more of a story, for my experience at this hotel may differ from other reviews.

While I was checking into the hotel (I had just flown in from Australia) I collapsed (due to unknown reasons as of yet), and had to be rushed to hospital (which was excellently handled by the staff). After spending a few days in hospital, the general manager Kamran greeted me with a bouquet of flowers and a card! This was such a kind and thoughtful act. He also made sure that my booking was cancelled and refunded my money.
My mother ended up having to fly over and stay with me while I recuperated, and I recommended this hotel for us.
All of the staff were so lovely to us. Especially Troy at the front desk, who made sure everything was in order for us. Also the cleaning and breakfast staff always greeted my mother and I with a warm smile.

The room - it was big, the beds were comfortable and was equipped with a microwave and mini fridge. Very handy, especially because there is a grocery store across the road.
The location was very handy as there is Westfield Century City mall about 4 blocks away (less than 5 minute walk). And it has pretty much everything - Sephora, H&M, Macys, Bloomingdales, Apple, Cinemas and more.

I cannot express my appreciation for this hotel and its staff enough! As cliche as it may sound, they possibly saved my life, and went above and beyond for an Australian whom was a little too tired from their flight :)
Thanks a million!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 29, 2012
Dear Rachael,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Kamran Q
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • English first
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English first
Simi Valley, California, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2012

This hotel stay exceeded our expectations. Very friendly and helpful staff, right from the start with the valet, then with the front desk and breakfast room staff. Very modern and clean facility. large room with a comfortable bed and a variety of pillows (medium, firm..). Very quiet. Easy in and out and within walking distance to the Century City mall and movie theaters.

Room Tip: Within short walking distance to Century Plaza mall and movie theaters.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 3, 2012
Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
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Beverly Hills, California
1 review
5 of 5 stars Reviewed November 29, 2012

My organization hosts a group of artists who happened to change their flight and arrive a day early due to a situation in their country. I made the reservation through Hotel.com who did not agree to change the dates without penalty however, Sohaib, the Assistant General Manager, was fully understandable and agreed to change it without a penalty.
It is always good to work with that kind of people

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 3, 2012
Thank you so much for your positive feedback about our Holiday Inn Express - Century City Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 27, 2012 via mobile

A small, cozy hotel with very clean and nice facilities. What made it so perfect is that it's located very close to Ralph's supermarket. That really did make a big difference in convenience. And the front desk guy, Troy, is freaking cool! His level of service mind is just incredible!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 3, 2012
We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 25, 2012

The room price was good for L.A., the room was clean, large and comfortable and the location worked well for my meetings. The breakfast food was a bit processed but was ample. I tried one of the loft rooms just to see what it would be like--and enjoyed how it made the room feel even larger. It was nice to have an AC unit and TV both upstairs and downstairs. I requested a quiet room and got one--and slept well.

The only downside was traversing those steep, circular stairs in the middle of the night to visit the restroom! The staff members were friendly and helpful with the exception of one female staff member at the front desk. During check out, she was quite chilly and unfriendly; I have no idea why she chose to work in a hotel / in hospitality. Overall, I'd recommend this hotel and would stay there again.

Room Tip: If you want a quieter room, be sure to ask for a room on the side of the hotel away from the main st...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 3, 2012
Thank you so much for your positive feedback about our Holiday Inn Express - Century City Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2012

We stayed here for a week as a family of 4 and we really like the location.

Must say this time there was a different guy on reception (haven't seen him on past visits) when we checked in who was ok but I didn't really warm to him - but the valet guy was fabulous and totally made up for the check in.

Being just a couple of blocks from Westfield Mall is a huge plus - so many places to eat, and a Ralph's right across the street is a bonus too.

Valet parking does add up after a week but that's LA for you - just the way it goes - all the guys are great so you don't feel like you're getting ripped off or anything.

The rooms are clean and neat - it's nothing fancy, but its decent - having a microwave and fridge when you're travelling as a family is always appreciated, as is the included breakfast.

The young lady on reception when we checked out was friendly and efficient - and we will be back!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 3, 2012
Our repeat guest's frequent enough that they intimately know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2012

2nd time staying at this particular location, and was impressed all the same! Surprised to see the same faces- especially Troy who was so kind to me the last time I stayed and continued to make me feel welcome. Really close to century city mall which has really good food and a great outdoor mall. Highly recommend this place and would stay here again!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, November 13, 2012
We couldn't have said it better! Our repeat guest's frequent enough that they intimately know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Century City

Address: 10330 W. Olympic Blvd, Los Angeles, CA 90064
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#7 Business Hotel in Los Angeles
#32 On the Beach Hotel in Los Angeles
#34 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Century City 2.5*
Official Description (provided by the hotel):
Holiday Inn Express Hotel Century City is an upscale boutique hotel located in the neighborhood of Century City adjacent to Beverly Hills and Westwood. Century City is the home of Fox Studios, MGM, Creative Artists' Agency, International Creative Management, Century City Mall and Westside Pavilion for its corporate travelers and centrally located within 5 miles to all attraction spots such as Rodeo Drive, UCLA, Getty Museum, Sunset Strip, Santa Monica Beach (as pictured) and The Grove for its vacationers. We provide an impeccable staff specializing in assisting guests' needs by making your home away from home enjoyable, pleasant and comfortable, as well as a Concierge to assist you with a night on the town! We are a 100% smoke free property that features spacious rooms and suites with spiral staircases to loft bedrooms, and breathtaking views. Each room is equipped with three phone extensions, including a bathroom phone, complimentary wireless Internet, bottled water, 42' flat HDTVs, and features free HBO. Enjoy robes in all suites. We feature at our hotel an Express Start breakfast bar featuring our fresh baked cinnamon rolls, and assorted selection of buffet items. ... more   less 
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Also Known As:
Holiday Inn Express Century City Hotel Los Angeles
Holiday Inn Century City
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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