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“Surprisingly Nice Stay” 4 of 5 stars
Review of Holiday Inn Express Century City

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Holiday Inn Express Century City
2.5 of 5 Hotel   |   10330 W. Olympic Blvd, Los Angeles, CA 90064 (Westside)   |  
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Ranked #32 of 322 hotels in Los Angeles
Seattle
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Surprisingly Nice Stay”
4 of 5 stars Reviewed November 25, 2012

The room price was good for L.A., the room was clean, large and comfortable and the location worked well for my meetings. The breakfast food was a bit processed but was ample. I tried one of the loft rooms just to see what it would be like--and enjoyed how it made the room feel even larger. It was nice to have an AC unit and TV both upstairs and downstairs. I requested a quiet room and got one--and slept well.

The only downside was traversing those steep, circular stairs in the middle of the night to visit the restroom! The staff members were friendly and helpful with the exception of one female staff member at the front desk. During check out, she was quite chilly and unfriendly; I have no idea why she chose to work in a hotel / in hospitality. Overall, I'd recommend this hotel and would stay there again.

Room Tip: If you want a quieter room, be sure to ask for a room on the side of the hotel away from the main st...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 3, 2012
Thank you so much for your positive feedback about our Holiday Inn Express - Century City Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2012

We stayed here for a week as a family of 4 and we really like the location.

Must say this time there was a different guy on reception (haven't seen him on past visits) when we checked in who was ok but I didn't really warm to him - but the valet guy was fabulous and totally made up for the check in.

Being just a couple of blocks from Westfield Mall is a huge plus - so many places to eat, and a Ralph's right across the street is a bonus too.

Valet parking does add up after a week but that's LA for you - just the way it goes - all the guys are great so you don't feel like you're getting ripped off or anything.

The rooms are clean and neat - it's nothing fancy, but its decent - having a microwave and fridge when you're travelling as a family is always appreciated, as is the included breakfast.

The young lady on reception when we checked out was friendly and efficient - and we will be back!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, December 3, 2012
Our repeat guest's frequent enough that they intimately know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2012

2nd time staying at this particular location, and was impressed all the same! Surprised to see the same faces- especially Troy who was so kind to me the last time I stayed and continued to make me feel welcome. Really close to century city mall which has really good food and a great outdoor mall. Highly recommend this place and would stay here again!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, November 13, 2012
We couldn't have said it better! Our repeat guest's frequent enough that they intimately know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whistler, bc
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 7, 2012

This hotel was terrible. Checking-in, the girl at the front desk was not nice at all. She wasn`t rude, but certainly did not make any efforts trying to be nice. Same thing with the valet guy. (well, this is L.A., and it seems that this is pretty common down there)

But the worst thing: the room itself had a strong smell, a mix of cleaning products and mold. In fact, I went to check and all the floors smelled like that.

I not only wouldn`t recommend this hotel, as I left earlier than planned.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, November 13, 2012
Thank you so much for your feedback about our Holiday Inn Express - Century City Hotel. We are extremely sorry to hear that your experience was less than excellent. Your comments will be forwarded to our Corporate Office and reviewed with our entire team. We strive to deliver excellent service that is both warm and relaxed. Please feel free to contact me directly.
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Washington, DC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 25, 2012

I had a conference in Palm Springs so I flew out a few days early and spent some time w/ my brother in LA before heading to the conference. The hotel staff was excellent. I cannot stress enough their courtesy and professionalism. They made the experience better than "average."

The room was fine...not bad but nothing noteworthy. There was a large bed, HDTV (with a wide variety of cable/satellite channels), and the housekeeping staff did a great job. The food was decent but, again, nothing great. Parking wasn't widely available so my brother needed to use the valet service. It was fine but more street or free parking would have been nice.

All that being said, I got a great rate through the BMWCCA and the next time I go to LA to visit my brother, I'll definitely consider staying here again. If you expect a decent hotel w/ great staff, you'll be happy.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, November 13, 2012
Thank you so much for your positive feedback about our Holiday Inn Express - Century City Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 21, 2012

Stayed for 3 nights here on a visit to L.A. We had the presedential suite on the fourth floor with a loft for the bedroom. Great room even though next to the lift. Satff very friendly and helpful. Good choice of restaurants within a ten minute walk at the Westfield Centre.
Only complaint was breakfast or shoukld I say the great room as HIX call it. Though this one ceryainly wasn't great in any sense of the word. Effectively it is one of the bedrooms converted to be the breakfast room, it was far too small, had too many tables and chairs in it and made breakfast an experience you wanted to miss. The service at beakfast was fine as was the food. This needs altering as this is the reason we wouldn't return to the hotel, 9 tables in a room come on.

Room Tip: We had the presenditail sute which is one of the better rooms I have had with HIX.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, September 24, 2012
Thank you so much for your positive feedback about our Holiday Inn Express - Century City Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 19, 2012

We enjoyed staying in this hotel. It was a huge room. Sheets were changed daily. Breakfast room was very small, but standard and nice options. Location was good. Close to a nice mall and also to the airport. One important negative factor is you can hear the footsteps of the person walking in the room above. We could even hear him/her unzip the luggage. We didn't experience any rude attitude, on the contrary all the personnel was polite and attentive. The parking lot is small, but its valet parking anyway.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Holiday Inn Express Century City, responded to this review, September 24, 2012
Thank you so much for your positive feedback about our Holiday Inn Express - Century City Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Century City

Address: 10330 W. Olympic Blvd, Los Angeles, CA 90064
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#7 Business Hotel in Los Angeles
#32 On the Beach Hotel in Los Angeles
#34 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Century City 2.5*
Official Description (provided by the hotel):
Holiday Inn Express Hotel Century City is an upscale boutique hotel located in the neighborhood of Century City adjacent to Beverly Hills and Westwood. Century City is the home of Fox Studios, MGM, Creative Artists' Agency, International Creative Management, Century City Mall and Westside Pavilion for its corporate travelers and centrally located within 5 miles to all attraction spots such as Rodeo Drive, UCLA, Getty Museum, Sunset Strip, Santa Monica Beach (as pictured) and The Grove for its vacationers. We provide an impeccable staff specializing in assisting guests' needs by making your home away from home enjoyable, pleasant and comfortable, as well as a Concierge to assist you with a night on the town! We are a 100% smoke free property that features spacious rooms and suites with spiral staircases to loft bedrooms, and breathtaking views. Each room is equipped with three phone extensions, including a bathroom phone, complimentary wireless Internet, bottled water, 42' flat HDTVs, and features free HBO. Enjoy robes in all suites. We feature at our hotel an Express Start breakfast bar featuring our fresh baked cinnamon rolls, and assorted selection of buffet items. ... more   less 
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Also Known As:
Holiday Inn Express Century City Hotel Los Angeles
Holiday Inn Century City
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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