I just returned from a 5 day stay in Hollywood with my 2 teenagers ages 13 & 16. We have enjoyed staying in many 5 star hotels around the world and have experienced very good service. I have to say that the Magic Castle Hotel can stand with the best when it comes to friendly staff, great service, and cleanliness.
Arrival:
The hotel is centrally located in Hollywood and was easy to find.
The lobby is not large but is very accommodating, welcoming and tastefully decorated.
The staff greeted us warmly and seemed genuinely friendly.
On one side of the lobby there was a large arrangement of cookies, an assortment of teas, spiced cider, and packets for hot chocolate. There was also cool water containing sliced cucumbers.
A delicious continental breakfast is served every morning from 7- 10AM. The food is arranged in the lobby and can be enjoyed out by the pool or you can take it to your room.
Checking in was quick and the staff carried our luggage to our room which was on the second level. There are no elevators but
there are rooms on the ground level if stairs are a challenge. There are also a few steps to the front entrance of the hotel.
The rooms surround a large, lovely courtyard. Many of the rooms on the second and third levels have balconys overlooking the courtyard. Ours did not but I will know to ask ahead for one next time we visit.
In the center of the courtyard is a 'splash pool'. If you want Olympic laps this is not the pool for you. It is just the right size for a refreshing dip and floating around. My kids loved it.
Our room:
We had the junior suite and found it to be fairly large and very clean.
The carpeting looked new.
In addition to the TV there was a DVD player and CD player. My kids brought their laptops and there was wirless internet for them.
The hotel has a nice complimentay DVD library. When my kids went to select DVDs they were surprised with a complimentary bucket of microwave popcorn packets and an assortment of candy.
The beds have down comforters and the mattresses were firm and comfortable. Turndown service is provided every evening along with chocolate mints.
Location:
The hotel is located at the foot of a hill within 2 blocks of busy Hollywood Blvd. Once you turn off of Hollywood Blvd the crowds and noise seem to thin out appreciably.
The subway is about 3 blocks from the hotel on Hollywood Blvd and we used it to get to Universal Studios.
The city was in preparation for the Oscars while we were there. All of these preparations take place in the 2 block area close to the hotel. The Hollywood/ Highland subway stop is closed on the day of the Oscars. Metro and auto traffic is detoured as well beginning several days before the Oscar presentations. Pedestrian traffic is also detoured on Hollywood Blvd beginning several days prior to Oscar day but all the major sights are still accessible such as the Kodak theater, walk of fame, and Chinese theater. I was told that this inconvenience only happens during the week of Oscar preparations every year.
We found it fun and exciting to watch the city get ready for the Oscars day by day despite the inconvenience of the detours.
Staff:
I have never been treated better at any hotel that I have ever stayed at. The staff just go out of their way to make your stay pleasant and enjoyable. They are friendly, courteous and they let you know that they are there for you. When my kids were up into the night with jet lag I spent lots of time going to the lobby for DVD's and snacks and Marzia on the night shift was so patient and helpful. All the staff should be commended.
They give you 5 star service and 5 star treatment. There are lots of bigger, grander, more luxurious hotels in L.A. but the staff at the Magic Castle make it stand along side any of them. In my opinion, there is none better.
We enjoyed our stay at the Magic Castle Hotel and highly recommend it.






