We arrived very early into LAX on the 27th of October and got a shuttle to the hotel. Nick was working on the front desk and was more than happy to store all of our suitcases for us and let us know when our rooms would be available.
We knew that the people here would be taking very good care of us from the get go. The two Nicks, Kevin, Monica and Mallory all had spectacular customer service and went above and beyond the calls of hospitality. We felt like kids in a candy store at this hotel (the complimentary candy helped this fact!).
My partner wanted Lucky Charms for breakfast one morning but to no avail. The next day we had a whole box of Lucky Charms delivered on a platter with milk and bowls and a cute little note saying "We heard you were interested in Lucky Charms so we made them magically appear!!". The fact that they went out of their way to do this for us made our day.
The rooms were lovely and clean and so was the 24 hour pool (still can't believe there was a 24 hour pool!!!). The atmosphere was so relaxed it felt like being at home.
We were set to fly out to San Francisco on the day of the LAX shooting and our flights got cancelled, Nick and Mallory helped us by getting us a hire within the blink of an eye! We didn't have to lift a finger.
I can't thank the staff here enough for their graciousness and hospitality. We were so sad to leave and I can honestly say that this was the best hotel I've ever stayed in. The crazy Australians will be BACK for sure!!
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle