We recently stayed at Magic Castle for 2 nights with our family of 4. First time to the USA. We were blown over by the high level of customer service that was shown by all of the staff. They went out of their way to please to make our stay as comfortable as could be.
The Free Snacks Menu was fantastic. As much as you wanted whenever you wanted it.
We had three loads of washing done for FREE which would have cost us over $150 if we had had it done at other hotels.
Complimentary breakfast in the morning around the pool was an added bonus. Orange juice, cereals, toast and jam, pastries, yogurts, tea and coffees.....
Very comfortable beds.
Nice and clean
A few things that I feel I should point out to go with all the positive things:
Our room was on the first floor in the front of the building and it was noisy. Hard to sleep with all the traffic.
The air conditioner in the bedroom made a hell of a noise - once again hard to sleep.
The kitchen is a little tired and needs to be updated - we made the kids some chicken nuggets one night and there wasn't even a oven rack to put the nuggets on.
Bathroom needs an update as looks tired and therefore a little grubby.
Overall good experience though :)