I want to love this hotel – it’s located in Beverly Hills, there’s great attention to design, there are beautiful people walking around and the staff is gracious and friendly. But I do not love it because although the design is theatrical and memorable, its whimsy takes precedence over functionality. I’m a platinum SPG and was upgraded to a 2nd floor room with a balcony (I believe balconies are only available on the second floor rooms) and my room was comfortable and interesting. The lighting in the room is fabulous for ambiance with so many lights to choose from and all with dimmer functionality (although never bright), but try getting ready and evaluating how you look in smoked glass and low light. The furniture is awesome and I loved the bed positioned in the middle of the room with the desk behind it, but how do you plug in your iPad or phone so that you can use it bed? I had to drape the cord over the back of the bed into the side of the desk and then it was too short to keep my iPad charged in bed. The desk chair is comfortable if you don’t have ambition to move around or lean back – it doesn’t move without picking it up and carrying the chair to its new position. The closet doors are attractive, but the closet lacks a luggage rack to set your suitcase on within the closet and be aware when you open the liquor cabinet next to the closet – the hinged door will slam down on you without warning. The ironing board has a lovely birdcage image on its cover, however try ironing a shirt on it – it’s the dorm-sized version you never used in college and works even worse in this room because the only place to set it on is the desk and then the board slides all over. Would it have been too much to provide a standard ironing board? With all of this complaining you’d think I have issues with the bathroom as others have pointed out. I don’t. I actually liked the stone and mirrors in the bathroom and thought the shower was very nice. I especially appreciated all of the shelves near the sink to set toiletries. As for the pool, I like when designers take risks, but the Alice in Wonderland meets urban garage sale didn’t so much as create an oasis as it made me feel like I was intruding on an outdoor mirror and frame sale. I still don’t know what the purpose was for the pool with 6” of water that monopolized half the deck space. I found the pool service to be exceptional (I believe her name was Stephani) but the food was bland and the pool area overall is quite congested and unattractive. The gym was great, but the ceiling is pretty low in the weight machine area and like the rest of the property felt a little cavernous. I’m not, not recommending this hotel – really the entire staff was wonderful from Valet to Concierge to front desk to pool and I really did enjoy the frivolity of the aesthetics. I even liked lounging in the room and sitting out on my patio. I just don’t think I’d choose it again when there are other options in Beverly Hills/Century City/WeHo that could provide a little more functionality in the room and comfort at the pool with or without the whimsy.